DB
Dawid B
1 reviews | Active since Apr 2025
20 Mar 2026, 06:26
So called arrears
I cancelled my contract with them due to bad service. Everything was on debit order. Now more than a year later they want to hand me over to third party debt collector. Now i had to settle what they say i owe. How do one stop this kind of ****. Now i have to go and fight Vodacom as well about the same thing.
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MetroFibre Networx's replyOfficial
20 Mar 2026, 08:13Dear Dawid Bezuidenhout
Thank you for bringing this matter to our attention. We understand how concerning it is to receive communication regarding outstanding amounts long after a service has been cancelled, especially when payments were set up via debit order.
This is not the experience we want for our customers. We will review your account history, including the cancellation process and any billing that may have led to the so-called arrears being raised.
We appreciate your patience while we work to resolve this for you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how concerning it is to receive communication regarding outstanding amounts long after a service has been cancelled, especially when payments were set up via debit order.
This is not the experience we want for our customers. We will review your account history, including the cancellation process and any billing that may have led to the so-called arrears being raised.
We appreciate your patience while we work to resolve this for you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply20 Mar 2026, 08:13
Official
Dear Dawid Bezuidenhout
Thank you for bringing this matter to our attention. We understand how concerning it is to receive communication regarding outstanding amounts long after a service has been cancelled, especially when payments were set up via debit order.
This is not the experience we want for our customers. We will review your account history, including the cancellation process and any billing that may have led to the so-called arrears being raised.
We appreciate your patience while we work to resolve this for you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how concerning it is to receive communication regarding outstanding amounts long after a service has been cancelled, especially when payments were set up via debit order.
This is not the experience we want for our customers. We will review your account history, including the cancellation process and any billing that may have led to the so-called arrears being raised.
We appreciate your patience while we work to resolve this for you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,