CF
Clinton F
1 reviews | Active since Nov 2016
09 Jul 2025, 15:38
So annoyed with their terrible service for a mistake they made
Such poor service honestly and this is not the first time I am having issues with them I placed my order a over a week ago now they claim they cannot pin my address yet on their website my address gets picked up and worst of all because they captured my wrong address they now seem to just keep making excuses to delay from coming to do my installation. I am so annoyed with Metrofibre cos like I said with my previous installation I had the same issue. Why can they not just come and do the installation already it is not my fault if your team captured my address wrong why must I suffer. Useless useless I am not impressed with their service at all.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
09 Jul 2025, 15:56Dear Clinton,
Thank you for bringing your concerns to our attention and for your continued patience as we work to investigate and address the issues you've raised.
We understand the frustration caused by delays and discrepancies in your order details, and we are currently reviewing the matter with our Installations and Sales teams to ensure the correct address is confirmed and the necessary steps are taken to move your installation forward without further delay.
Your feedback is important to us, and we’re committed to ensuring that the matter is resolved to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for your continued patience as we work to investigate and address the issues you've raised.
We understand the frustration caused by delays and discrepancies in your order details, and we are currently reviewing the matter with our Installations and Sales teams to ensure the correct address is confirmed and the necessary steps are taken to move your installation forward without further delay.
Your feedback is important to us, and we’re committed to ensuring that the matter is resolved to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Jul 2025, 15:56
Official
Dear Clinton,
Thank you for bringing your concerns to our attention and for your continued patience as we work to investigate and address the issues you've raised.
We understand the frustration caused by delays and discrepancies in your order details, and we are currently reviewing the matter with our Installations and Sales teams to ensure the correct address is confirmed and the necessary steps are taken to move your installation forward without further delay.
Your feedback is important to us, and we’re committed to ensuring that the matter is resolved to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for your continued patience as we work to investigate and address the issues you've raised.
We understand the frustration caused by delays and discrepancies in your order details, and we are currently reviewing the matter with our Installations and Sales teams to ensure the correct address is confirmed and the necessary steps are taken to move your installation forward without further delay.
Your feedback is important to us, and we’re committed to ensuring that the matter is resolved to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
16 Jul 2025, 09:49 Thank you for the details. We’ll be looking into this and correcting the address on our side to avoid further delays. We’ll keep you updated on the progress.
MetroFibre Networx's reply16 Jul 2025, 09:49
Official
Thank you for the details. We’ll be looking into this and correcting the address on our side to avoid further delays. We’ll keep you updated on the progress.