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Nomagugu N
1 reviews | Active since Jul 2021
18 Feb 2025, 14:17
Slow and unprofessional
Been a good 4 weeks trying to sign up. Everytime I call I’m told they can’t find my order. Like what are you even doing? I blame the complex for relying on 1 provider. To make matters worse the area has bad network and I need fibre to get by. I wouldn’t recommend.
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Replies (1)
MetroFibre Networx's replyOfficial
18 Feb 2025, 15:46Dear Nomagugu
We understand the frustration that this has caused you and we want to thank you for taking our call and allowing us the opportunity to assist.
We have liaised with our Sales department, who are prioritising your order and have sent it through for urgent assistance. We will keep you updated on the progress.
Should you need any further assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand the frustration that this has caused you and we want to thank you for taking our call and allowing us the opportunity to assist.
We have liaised with our Sales department, who are prioritising your order and have sent it through for urgent assistance. We will keep you updated on the progress.
Should you need any further assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Feb 2025, 15:46
Official
Dear Nomagugu
We understand the frustration that this has caused you and we want to thank you for taking our call and allowing us the opportunity to assist.
We have liaised with our Sales department, who are prioritising your order and have sent it through for urgent assistance. We will keep you updated on the progress.
Should you need any further assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand the frustration that this has caused you and we want to thank you for taking our call and allowing us the opportunity to assist.
We have liaised with our Sales department, who are prioritising your order and have sent it through for urgent assistance. We will keep you updated on the progress.
Should you need any further assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations