PVDW
Phillip Van Der Watt
1 reviews | Active since Jul 2018
15 Dec 2025, 12:01
Slow and no internet
It is extremely frustrating to try and resolve any internet issues with Metrofibre. I logged a ticket via the mobile portal and via website but no one contacted me and it is a week later. I collect in and the hold time is extremely long. The interner keeps dropping and test 50% slower than the service I pay for. The speed has been increased but still slower than what my contact speed is.
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MetroFibre Networx's replyOfficial
15 Dec 2025, 12:17Thank you for reaching out and for bringing your concerns to our attention, Phillip.
We take feedback of this nature seriously and can confirm that your reported service issues are currently being investigated so they can be addressed accordingly.
Thank you for your patience as we work to identify the fault; we will be in touch shortly to share further feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We take feedback of this nature seriously and can confirm that your reported service issues are currently being investigated so they can be addressed accordingly.
Thank you for your patience as we work to identify the fault; we will be in touch shortly to share further feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Dec 2025, 12:17
Official
Thank you for reaching out and for bringing your concerns to our attention, Phillip.
We take feedback of this nature seriously and can confirm that your reported service issues are currently being investigated so they can be addressed accordingly.
Thank you for your patience as we work to identify the fault; we will be in touch shortly to share further feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We take feedback of this nature seriously and can confirm that your reported service issues are currently being investigated so they can be addressed accordingly.
Thank you for your patience as we work to identify the fault; we will be in touch shortly to share further feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations