NN
Nonkululeko N
1 reviews | Active since May 2020
01 May 2025, 22:11
Sloppy. Zero accountability.
The customer service really needs work. They start out great then their service really starts lacking more and more the longer you've been with them.
They cut my service off for almost 4 days whilst I paid the account, nothing owed. No apology from their customer care, no one takes responsibility for their mistake. They don't value their customers.
Take your chances, if you must.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
02 May 2025, 08:21Dear Nonkululeko,
Thank you for bringing your concerns to our attention. We appreciate your feedback and the opportunity to address your experience.
Kindly refer to the feedback provided on fault ticket 720382, where our team has responded in an effort to assist with resolving the matter. Should you require any further clarity or assistance, we remain available to ensure this is resolved to your satisfaction.
We value your continued support and aim to improve your service experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We appreciate your feedback and the opportunity to address your experience.
Kindly refer to the feedback provided on fault ticket 720382, where our team has responded in an effort to assist with resolving the matter. Should you require any further clarity or assistance, we remain available to ensure this is resolved to your satisfaction.
We value your continued support and aim to improve your service experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 May 2025, 08:21
Official
Dear Nonkululeko,
Thank you for bringing your concerns to our attention. We appreciate your feedback and the opportunity to address your experience.
Kindly refer to the feedback provided on fault ticket 720382, where our team has responded in an effort to assist with resolving the matter. Should you require any further clarity or assistance, we remain available to ensure this is resolved to your satisfaction.
We value your continued support and aim to improve your service experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We appreciate your feedback and the opportunity to address your experience.
Kindly refer to the feedback provided on fault ticket 720382, where our team has responded in an effort to assist with resolving the matter. Should you require any further clarity or assistance, we remain available to ensure this is resolved to your satisfaction.
We value your continued support and aim to improve your service experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
NN
Nonkululeko N's updateReviewer Update
02 May 2025, 16:42Good afternoon MetroFibre
Your response below does not assist me in any way. You have merely responded by saying that you usually fix your errors within 24 hours. I have clearly highlighted that I was cut off for approximately 4 days, 96 hours. No terms and conditions attached.
I would have been satisfied with "We apologize for the inconvenience we caused you for our error." Go on highlighting terms and conditions, 24 hours and 95% as it suits you. Just raising a ticket in response to a 1 star review on a public platform was not enough. I have sent you countless emails, your agents on email don't continue to assist with the query after you give account information, call centre agents are even worse because they cut the calls. Suspended but the account was PAID. It was your ERROR! No service for so long can't be excused by T's and C's.
Do better!
Your response below does not assist me in any way. You have merely responded by saying that you usually fix your errors within 24 hours. I have clearly highlighted that I was cut off for approximately 4 days, 96 hours. No terms and conditions attached.
I would have been satisfied with "We apologize for the inconvenience we caused you for our error." Go on highlighting terms and conditions, 24 hours and 95% as it suits you. Just raising a ticket in response to a 1 star review on a public platform was not enough. I have sent you countless emails, your agents on email don't continue to assist with the query after you give account information, call centre agents are even worse because they cut the calls. Suspended but the account was PAID. It was your ERROR! No service for so long can't be excused by T's and C's.
Do better!
NN
Nonkululeko N's update02 May 2025, 16:42
Reviewer Update
Good afternoon MetroFibre
Your response below does not assist me in any way. You have merely responded by saying that you usually fix your errors within 24 hours. I have clearly highlighted that I was cut off for approximately 4 days, 96 hours. No terms and conditions attached.
I would have been satisfied with "We apologize for the inconvenience we caused you for our error." Go on highlighting terms and conditions, 24 hours and 95% as it suits you. Just raising a ticket in response to a 1 star review on a public platform was not enough. I have sent you countless emails, your agents on email don't continue to assist with the query after you give account information, call centre agents are even worse because they cut the calls. Suspended but the account was PAID. It was your ERROR! No service for so long can't be excused by T's and C's.
Do better!
Your response below does not assist me in any way. You have merely responded by saying that you usually fix your errors within 24 hours. I have clearly highlighted that I was cut off for approximately 4 days, 96 hours. No terms and conditions attached.
I would have been satisfied with "We apologize for the inconvenience we caused you for our error." Go on highlighting terms and conditions, 24 hours and 95% as it suits you. Just raising a ticket in response to a 1 star review on a public platform was not enough. I have sent you countless emails, your agents on email don't continue to assist with the query after you give account information, call centre agents are even worse because they cut the calls. Suspended but the account was PAID. It was your ERROR! No service for so long can't be excused by T's and C's.
Do better!
MetroFibre Networx's replyOfficial
15 May 2025, 16:52We acknowledge the extended disruption you've experienced and the frustration it has caused, particularly given that your account was paid and the disconnection was due to our error.
We understand that referencing standard terms does not address your specific experience, and we take your feedback seriously. Your concerns have been escalated internally for full review, and we are committed to improving both our communication and service.
Thank you for bringing this to our attention.
We understand that referencing standard terms does not address your specific experience, and we take your feedback seriously. Your concerns have been escalated internally for full review, and we are committed to improving both our communication and service.
Thank you for bringing this to our attention.
MetroFibre Networx's reply15 May 2025, 16:52
Official
We acknowledge the extended disruption you've experienced and the frustration it has caused, particularly given that your account was paid and the disconnection was due to our error.
We understand that referencing standard terms does not address your specific experience, and we take your feedback seriously. Your concerns have been escalated internally for full review, and we are committed to improving both our communication and service.
Thank you for bringing this to our attention.
We understand that referencing standard terms does not address your specific experience, and we take your feedback seriously. Your concerns have been escalated internally for full review, and we are committed to improving both our communication and service.
Thank you for bringing this to our attention.