MN
Mark N
1 reviews | Active since Jun 2009
15 Dec 2021, 11:03
Slack to no service
IF YOU HAVE A CHOICE OF SERVICE PROVIDERS FOR FIBRE DO NOT USE METROFIBRE> We run 2 businesses from home. Metrofibre sent a technician only 5 days after this fault was reported. The technician is an independent contractor. He had to first submit a quotation to Metrofibre to get a go ahead. This fault is ongoing now since it was first reported to our service provider on the 8th of December. 2021 with still no feedback and no go ahead. They seem to have this no care attitude towards their clients, no sms/notification system to keep you updated as to progress and no follow ups. Not at all impressed as our business rely on fibre.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
15 Dec 2021, 13:43Hi Mark
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
MetroFibre Networx's reply15 Dec 2021, 13:43
Official
Hi Mark
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
17 Dec 2021, 07:11Hi Mark
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
MetroFibre Networx's reply17 Dec 2021, 07:11
Official
Hi Mark
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
MN
Mark N's updateReviewer Update
22 Dec 2021, 13:44So after several days of me calling Axxess to see if your prioritised promise was going to get going I am told that you have decided to charge me 1500.00 to repair a cable outside my property that was never buried in the ground in the first place.
Now I have agreed already on the 20th that I will pay, obviously have no choice. And yet another e days gone by and no one has called or sent me an invoice so this job can go ahead. Heading for 3 weeks with no fibre internet having to pay for services at month end which I have been unable to use. Please Metrofibre get with it, people rely on this to make a living !!!!
Now I have agreed already on the 20th that I will pay, obviously have no choice. And yet another e days gone by and no one has called or sent me an invoice so this job can go ahead. Heading for 3 weeks with no fibre internet having to pay for services at month end which I have been unable to use. Please Metrofibre get with it, people rely on this to make a living !!!!
MN
Mark N's update22 Dec 2021, 13:44
Reviewer Update
So after several days of me calling Axxess to see if your prioritised promise was going to get going I am told that you have decided to charge me 1500.00 to repair a cable outside my property that was never buried in the ground in the first place.
Now I have agreed already on the 20th that I will pay, obviously have no choice. And yet another e days gone by and no one has called or sent me an invoice so this job can go ahead. Heading for 3 weeks with no fibre internet having to pay for services at month end which I have been unable to use. Please Metrofibre get with it, people rely on this to make a living !!!!
Now I have agreed already on the 20th that I will pay, obviously have no choice. And yet another e days gone by and no one has called or sent me an invoice so this job can go ahead. Heading for 3 weeks with no fibre internet having to pay for services at month end which I have been unable to use. Please Metrofibre get with it, people rely on this to make a living !!!!