HP
Hendruk P
1 reviews | Active since Oct 2018
01 Oct 2024, 19:01
Sick of Metro fibre that is constantly offline
Again we don't have internet in Pretoria North. Only update municipality is the cause and it will be fixed 6 am tomorrow. No urgency no apologies that we cannot sort this issue out. Don't care that customers must constantly be impacted. How long should we accept this bad bad service from Metrofibre Fibre. Useless company. People get yourself another fibre company that you can trust and rely on. To don't even deserve this 1 star one unfortunately cannot rate with no stars.
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Replies (2)
MetroFibre Networx's replyOfficial
02 Oct 2024, 09:16Dear Hendruk
Thank you for bringing your concerns to our attention.
We have received your complaint and can confirm that we did inform our customers about the outage. Our team has been working diligently on the necessary repairs to restore services as quickly as possible.
We have received your complaint and can confirm that we did inform our customers about the outage. Our team has been working diligently on the necessary repairs to restore services as quickly as possible.
We understand how important it is for our customers to be well-informed so they can make alternative arrangements during such situations. Please accept our sincere apologies for the inconvenience caused, and rest assured that we are working twice as hard to ensure your needs are met.
If you require any further assistance, please do not hesitate to contact us via email using ticket number 432120.
Thank you for your understanding.
Best regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Oct 2024, 09:16
Official
Dear Hendruk
Thank you for bringing your concerns to our attention.
We have received your complaint and can confirm that we did inform our customers about the outage. Our team has been working diligently on the necessary repairs to restore services as quickly as possible.
We have received your complaint and can confirm that we did inform our customers about the outage. Our team has been working diligently on the necessary repairs to restore services as quickly as possible.
We understand how important it is for our customers to be well-informed so they can make alternative arrangements during such situations. Please accept our sincere apologies for the inconvenience caused, and rest assured that we are working twice as hard to ensure your needs are met.
If you require any further assistance, please do not hesitate to contact us via email using ticket number 432120.
Thank you for your understanding.
Best regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Phindile Msokwini
MetroFibre Complaints & Escalations
HP
Hendruk P's updateReviewer Update
08 Oct 2024, 16:09What a **** response. You are not even taking the time to answer the questions. In the last month how many times were we off for the same problem that the wires are cut by the municipality. If you cannot respond with a proper solution then don't respond.
HP
Hendruk P's update08 Oct 2024, 16:09
Reviewer Update
What a **** response. You are not even taking the time to answer the questions. In the last month how many times were we off for the same problem that the wires are cut by the municipality. If you cannot respond with a proper solution then don't respond.