Shortcut installation
I only discovered after the installation people had left that they didn’t dig the concrete to secure the cable underground, like they’d promised. Even after reporting this during a follow up survey from the service provider nothing was done to correct the issue. Surely when heavy rains come, the cables will be destroyed.
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MetroFibre Networx's replyOfficial
12 Mar 2024, 09:51Dear Lungani
We are sorry to hear about the issue with your installation. Ensuring the safety and security of our infrastructure is of utmost importance to us.
We have sent you an email requesting further information regarding your installation so that we can investigate this matter promptly and address any concerns you may have.
Thank you for bringing this to our attention, and we appreciate your cooperation as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Complaints
We are sorry to hear about the issue with your installation. Ensuring the safety and security of our infrastructure is of utmost importance to us.
We have sent you an email requesting further information regarding your installation so that we can investigate this matter promptly and address any concerns you may have.
Thank you for bringing this to our attention, and we appreciate your cooperation as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Complaints
Best regards,
MetroFibre Networx's reply12 Mar 2024, 09:51
Official
Dear Lungani
We are sorry to hear about the issue with your installation. Ensuring the safety and security of our infrastructure is of utmost importance to us.
We have sent you an email requesting further information regarding your installation so that we can investigate this matter promptly and address any concerns you may have.
Thank you for bringing this to our attention, and we appreciate your cooperation as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Complaints
We are sorry to hear about the issue with your installation. Ensuring the safety and security of our infrastructure is of utmost importance to us.
We have sent you an email requesting further information regarding your installation so that we can investigate this matter promptly and address any concerns you may have.
Thank you for bringing this to our attention, and we appreciate your cooperation as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Complaints
Best regards,