SM
Sipho M
1 reviews | Active since Aug 2021
19 Dec 2022, 13:29
shoddy service from MetroFibre
I have been without wi-fi/ internet since monday last week (ticket no: 239189 - which was generated sometime last week). I mostly work from home but now i have had to go out to internet cafes because i am being let down by my service provider.
this is totally unacceptable and annoying
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
19 Dec 2022, 13:44Dear Sipho
We send our sincere apologies for not attending to your query promptly.
Please kindly note that I have escalated your ticket number for a technician to urgently be in contact with you.
Kind Regards
MetroFibre
Shannen
We send our sincere apologies for not attending to your query promptly.
Please kindly note that I have escalated your ticket number for a technician to urgently be in contact with you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply19 Dec 2022, 13:44
Official
Dear Sipho
We send our sincere apologies for not attending to your query promptly.
Please kindly note that I have escalated your ticket number for a technician to urgently be in contact with you.
Kind Regards
MetroFibre
Shannen
We send our sincere apologies for not attending to your query promptly.
Please kindly note that I have escalated your ticket number for a technician to urgently be in contact with you.
Kind Regards
MetroFibre
Shannen
SM
Sipho M's updateReviewer Update
19 Dec 2022, 14:21Hi Shannen,,
Good day. I got a similar response on wednesday last week. things are just going nowhere slowly.
Good day. I got a similar response on wednesday last week. things are just going nowhere slowly.
SM
Sipho M's update19 Dec 2022, 14:21
Reviewer Update
Hi Shannen,,
Good day. I got a similar response on wednesday last week. things are just going nowhere slowly.
Good day. I got a similar response on wednesday last week. things are just going nowhere slowly.
MetroFibre Networx's replyOfficial
19 Dec 2022, 14:39Dear Sipho
I have just received back from the maintenance department and the feedback I got is that a subcontractor will call you urgently.
Thank you for your patience it is much appreciated.
Kind Regards
MetroFibre
Shannen
I have just received back from the maintenance department and the feedback I got is that a subcontractor will call you urgently.
Thank you for your patience it is much appreciated.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply19 Dec 2022, 14:39
Official
Dear Sipho
I have just received back from the maintenance department and the feedback I got is that a subcontractor will call you urgently.
Thank you for your patience it is much appreciated.
Kind Regards
MetroFibre
Shannen
I have just received back from the maintenance department and the feedback I got is that a subcontractor will call you urgently.
Thank you for your patience it is much appreciated.
Kind Regards
MetroFibre
Shannen
SM
Sipho M's updateReviewer Update
19 Dec 2022, 14:40am disappointed Shannen
SM
Sipho M's update19 Dec 2022, 14:40
Reviewer Update
am disappointed Shannen
MetroFibre Networx's replyOfficial
19 Dec 2022, 15:40Good Day Sipho
We trust you are well.
We would like to apologise for the for the experience that you have received thus far.
We have investigated your query. A technician has been assigned to your query and they will be in contact with you to arrange an appointment.
We will continue to follow up on your query and keep you updated until the issue has been resolved.
Kind Regards,
Siboniso Sibisi
Metrofibre
We trust you are well.
We would like to apologise for the for the experience that you have received thus far.
We have investigated your query. A technician has been assigned to your query and they will be in contact with you to arrange an appointment.
We will continue to follow up on your query and keep you updated until the issue has been resolved.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply19 Dec 2022, 15:40
Official
Good Day Sipho
We trust you are well.
We would like to apologise for the for the experience that you have received thus far.
We have investigated your query. A technician has been assigned to your query and they will be in contact with you to arrange an appointment.
We will continue to follow up on your query and keep you updated until the issue has been resolved.
Kind Regards,
Siboniso Sibisi
Metrofibre
We trust you are well.
We would like to apologise for the for the experience that you have received thus far.
We have investigated your query. A technician has been assigned to your query and they will be in contact with you to arrange an appointment.
We will continue to follow up on your query and keep you updated until the issue has been resolved.
Kind Regards,
Siboniso Sibisi
Metrofibre
SM
Sipho M's updateReviewer Update
19 Dec 2022, 15:47Mahlase,
This is not on.
This is not on.
SM
Sipho M's update19 Dec 2022, 15:47
Reviewer Update
Mahlase,
This is not on.
This is not on.
MetroFibre Networx's replyOfficial
19 Dec 2022, 15:52 Good Day Sipho
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards,
Siboniso Sibisi
Metrofibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply19 Dec 2022, 15:52
Official
Good Day Sipho
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards,
Siboniso Sibisi
Metrofibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards,
Siboniso Sibisi
Metrofibre