HB
H B

1 reviews | Active since Dec 2016

12 May 2022, 12:16

Shoddy and Irresponsible Work with a NO-CARE ATTITUDE

Metro Fibre Networx has dug up trenches on Essenwood Road, Durban, TWO MONTHS ago. They have failed to date to repair the pavements, leaving piles of rubble, ruining our freshly painted exterior walls. We have obtained the manager's number who never answers nor returns any calls. On a side street they have patched up the lane very badly. We had a shallow trench across our driveway for weeks. We are complaining as a community demanding the repairs be completed immediately and resoration of the recently painted walls. This company is rather irresponsible. We will ensure no residence in this area supports their network. We can only imagine how sloppy their service will be with this kind of no care attitude.

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Replies (4)
MetroFibre Networx
MetroFibre Networx's reply12 May 2022, 12:35
Official
Dear Bhimsen

We are currently conducting an internal investigation and will escalate the issue to the relevant department for further assistance.  We will also be in contact in order to provide you with feedback. Please advise a suitable time for us to give you a call.

Kind Regards,
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply12 May 2022, 14:52
Official
Dear H Bhimsen

Thank you for making us aware of the matter. 

We have sent an e-mail to the e-mail address provided above as discussed telephonically. 

One of our agents will keep in contact to update you with any further developments. 

Kind Regards,
MetroFibre
HB
H B's update13 May 2022, 10:12
Reviewer Update
Thank you Ayanda for contacting me. I have rep**** to your email with photos, this morning. Awaiting further updates from Metrofibre
MetroFibre Networx
MetroFibre Networx's reply13 May 2022, 10:20
Official
Dear Bhimsen 

We have received the email and escalated it to the relevant department to further assist.

An agent from the relevant department will be in contact with you.

Kind Regards,
MetroFibre