RB
Roger B
1 reviews | Active since Jul 2015
05 Mar 2026, 14:25
Shocking/Sickening customer service by Metrofibre
Absolute poor client experience with Metrofibre. As a paying client I'm being blocked to speak to their Head of Customer Service. Arguably the worst service I have ever received. They hold a monopoly in the Region where I stay and because of that they appear to not care about how they treat their clients. When I was asked to speak to a senior manager, I was actually told it would not be allowed.
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MetroFibre Networx's replyOfficial
05 Mar 2026, 14:43Dear Roger Barendse
Thank you for sharing your feedback with us.
We understand how concerning and frustrating it must have been to feel that your request to escalate the matter was not accommodated. This is certainly not the experience we aim to provide to our clients. Your concerns regarding the service received and the difficulty in reaching senior management have been noted and taken seriously.
Your feedback is important, and the matter will be reviewed internally to ensure that the appropriate processes are followed and that clients are able to receive the assistance and escalation support they require.
We appreciate you bringing this to our attention and allowing us the opportunity to address the concerns raised.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Sibonisile
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply05 Mar 2026, 14:43
Official
Dear Roger Barendse
Thank you for sharing your feedback with us.
We understand how concerning and frustrating it must have been to feel that your request to escalate the matter was not accommodated. This is certainly not the experience we aim to provide to our clients. Your concerns regarding the service received and the difficulty in reaching senior management have been noted and taken seriously.
Your feedback is important, and the matter will be reviewed internally to ensure that the appropriate processes are followed and that clients are able to receive the assistance and escalation support they require.
We appreciate you bringing this to our attention and allowing us the opportunity to address the concerns raised.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Sibonisile
MetroFibre Complaints & Escalations Team