Shocking service metrofibre
My service was terminated today 30 July after their finance team received payment and confirmed that all is in order for July on 21 July. Denise Oosthuisen from financed confirmed. Today i called twice, 1st I was transferred from pillar to post and 12 minutes later the call was cut off. The second time i was told to hold, and after 16 minutes my call was cut off.
What a shocking service. If you cannot give me service please give me my money back i will but data.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
30 Jul 2020, 12:28Good day Gloria
Thank you for your message.
Kindly can you send us your ticket number and account number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly can you send us your ticket number and account number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply30 Jul 2020, 12:28
Official
Good day Gloria
Thank you for your message.
Kindly can you send us your ticket number and account number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly can you send us your ticket number and account number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
's updateReviewer Update
30 Jul 2020, 13:13Account number VUL007. Cell ***. I was not give a ticket number both times. I have acreen shot of the calls. I went on your chatbox and "Terry" said he/she will get someone to contact me. I have not been able to work the whole day. Please get someone to assist. I checked my account it is reflecting the payment.
's update30 Jul 2020, 13:13
Reviewer Update
Account number VUL007. Cell ***. I was not give a ticket number both times. I have acreen shot of the calls. I went on your chatbox and "Terry" said he/she will get someone to contact me. I have not been able to work the whole day. Please get someone to assist. I checked my account it is reflecting the payment.
MetroFibre Networx's replyOfficial
30 Jul 2020, 14:19Good day Gloria,
We are pleased to announce that your problem was escalated to the correct people and that your connectivity will be live again soon.
Thank you for your patience,
The MetroFibre Team
We are pleased to announce that your problem was escalated to the correct people and that your connectivity will be live again soon.
Thank you for your patience,
The MetroFibre Team
MetroFibre Networx's reply30 Jul 2020, 14:19
Official
Good day Gloria,
We are pleased to announce that your problem was escalated to the correct people and that your connectivity will be live again soon.
Thank you for your patience,
The MetroFibre Team
We are pleased to announce that your problem was escalated to the correct people and that your connectivity will be live again soon.
Thank you for your patience,
The MetroFibre Team
's updateReviewer Update
30 Jul 2020, 19:56My service was just connected now. Thank you for Your response.
's update30 Jul 2020, 19:56
Reviewer Update
My service was just connected now. Thank you for Your response.