RU
Reeves U
1 reviews | Active since Feb 2021
26 Apr 2022, 17:31
Shocking service from MetroFiber and Lucert Group
Zero accountability at this company!!! You use a useless company such as the Lucert Group to assist with connectivity issues and then take no accountability in ensuring customers are actually assisted!! I had technicians from Lucert at my reisdence on Monday afternoon (Still cannot understand why he didnt fix the issue) but he promised to be back at my place before 9am on Tuesday and never pitched - I had to call him and then get told he will be here at 1pm! Well guess what, 5pm and nobody picthes and he doesnt take my calls! Jeffrey from Lucert Group is another **** who promised to call me back and then doesnt and also stopped taking my calls! Good service from MetroFibre is non existant as there is no accountability and a dont care attitude! Together with the incomptetence of Lucert Group, they are a terrible combination!!!
Helpful (0)
Replies (10)0
Replies (10)
MetroFibre Networx's replyOfficial
26 Apr 2022, 17:50Good day Reeves,
Kindly note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
Kindly note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
MetroFibre Networx's reply26 Apr 2022, 17:50
Official
Good day Reeves,
Kindly note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
Kindly note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
MetroFibre Networx's replyOfficial
26 Apr 2022, 18:02Good day Reeves,
Kindly note that we were unable to reach you telephonically and an email was sent to you with a current update on the situation.
Kind regards
MetroFibre
Kindly note that we were unable to reach you telephonically and an email was sent to you with a current update on the situation.
Kind regards
MetroFibre
MetroFibre Networx's reply26 Apr 2022, 18:02
Official
Good day Reeves,
Kindly note that we were unable to reach you telephonically and an email was sent to you with a current update on the situation.
Kind regards
MetroFibre
Kindly note that we were unable to reach you telephonically and an email was sent to you with a current update on the situation.
Kind regards
MetroFibre
RU
Reeves U's updateReviewer Update
26 Apr 2022, 18:06How about your agent tries to call more than just ONE TIME and actually allow the call to a few times before cutting it and labelling the client uncontactable!!
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Reeves U's update26 Apr 2022, 18:06
Reviewer Update
How about your agent tries to call more than just ONE TIME and actually allow the call to a few times before cutting it and labelling the client uncontactable!!
MetroFibre Networx's replyOfficial
26 Apr 2022, 18:23Good morning Reeves,
Kindly note that an email was sent to you with a current update on the situation.
Kind regards
MetroFibre
Kindly note that an email was sent to you with a current update on the situation.
Kind regards
MetroFibre
MetroFibre Networx's reply26 Apr 2022, 18:23
Official
Good morning Reeves,
Kindly note that an email was sent to you with a current update on the situation.
Kind regards
MetroFibre
Kindly note that an email was sent to you with a current update on the situation.
Kind regards
MetroFibre
RU
Reeves U's updateReviewer Update
30 Apr 2022, 18:26Can this issue be sorted and my connection restored!!! I am sick of sitting without internet everytime your technician enters my estate to do work on an unrelated house!!! How *********** can a company be!!! This is now going on for a week and the service from a metrofibre and Lucretius is beyond useless and frustrating. Your technicians clearly have no idea what they are doing and nobody from Metrofibre seems to care apart from giving their standard, trained responses!!!
RU
Reeves U's update30 Apr 2022, 18:26
Reviewer Update
Can this issue be sorted and my connection restored!!! I am sick of sitting without internet everytime your technician enters my estate to do work on an unrelated house!!! How *********** can a company be!!! This is now going on for a week and the service from a metrofibre and Lucretius is beyond useless and frustrating. Your technicians clearly have no idea what they are doing and nobody from Metrofibre seems to care apart from giving their standard, trained responses!!!
MetroFibre Networx's replyOfficial
01 May 2022, 06:11Dear Reeves
Kindly be advised that the issue has been escalated to the maintenance department.
Please note that you will receive a call from one of the technicians to assist accordingly.
Kind regards
Metrofibre.
Kindly be advised that the issue has been escalated to the maintenance department.
Please note that you will receive a call from one of the technicians to assist accordingly.
Kind regards
Metrofibre.
MetroFibre Networx's reply01 May 2022, 06:11
Official
Dear Reeves
Kindly be advised that the issue has been escalated to the maintenance department.
Please note that you will receive a call from one of the technicians to assist accordingly.
Kind regards
Metrofibre.
Kindly be advised that the issue has been escalated to the maintenance department.
Please note that you will receive a call from one of the technicians to assist accordingly.
Kind regards
Metrofibre.
RU
Reeves U's updateReviewer Update
02 May 2022, 09:42I was told on Saturday that this was escalated and a technician will contact me within 24 hours. It is long pass 24 hours and no call! I get a call now from a Metrofibre agent that this has been 'escalated' - you guys think that throwing the word 'escalation' around is meant to make everything ok! How about you stop sitting behind your screens and lying to clients, and actually do something to assist. I am sick of Metrofibres nonsense, standardised response to every issue! In the past 10 days, I have had a connection for only 2 days!!! All because Metrofibre and Lucert Group techinicians do not know what they are doing.
RU
Reeves U's update02 May 2022, 09:42
Reviewer Update
I was told on Saturday that this was escalated and a technician will contact me within 24 hours. It is long pass 24 hours and no call! I get a call now from a Metrofibre agent that this has been 'escalated' - you guys think that throwing the word 'escalation' around is meant to make everything ok! How about you stop sitting behind your screens and lying to clients, and actually do something to assist. I am sick of Metrofibres nonsense, standardised response to every issue! In the past 10 days, I have had a connection for only 2 days!!! All because Metrofibre and Lucert Group techinicians do not know what they are doing.
MetroFibre Networx's replyOfficial
02 May 2022, 10:33Dear Rishal,
Please note that we are following up with our maintenance team, please note that our subcontractor will be in contact with you to setup an appointment.
Kind regards
MetroFibre
Please note that we are following up with our maintenance team, please note that our subcontractor will be in contact with you to setup an appointment.
Kind regards
MetroFibre
MetroFibre Networx's reply02 May 2022, 10:33
Official
Dear Rishal,
Please note that we are following up with our maintenance team, please note that our subcontractor will be in contact with you to setup an appointment.
Kind regards
MetroFibre
Please note that we are following up with our maintenance team, please note that our subcontractor will be in contact with you to setup an appointment.
Kind regards
MetroFibre
RU
Reeves U's updateReviewer Update
02 May 2022, 11:41When????? How long does it take to follow up with your maintenance team???? I was told on Saturday it will be WITHIN 24 HOURS!!! Like I said, stop lying to your customers to kee them at bay! Will this be same sub contractors from Lucert that are responsibie for this issue???
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Reeves U's update02 May 2022, 11:41
Reviewer Update
When????? How long does it take to follow up with your maintenance team???? I was told on Saturday it will be WITHIN 24 HOURS!!! Like I said, stop lying to your customers to kee them at bay! Will this be same sub contractors from Lucert that are responsibie for this issue???
MetroFibre Networx's replyOfficial
02 May 2022, 12:40Dear Rishal,
Our maintenance team have confirmed that you will receive a call today from the contractor.
Kind regards
MetroFibre
Our maintenance team have confirmed that you will receive a call today from the contractor.
Kind regards
MetroFibre
MetroFibre Networx's reply02 May 2022, 12:40
Official
Dear Rishal,
Our maintenance team have confirmed that you will receive a call today from the contractor.
Kind regards
MetroFibre
Our maintenance team have confirmed that you will receive a call today from the contractor.
Kind regards
MetroFibre