Shocking Service

My fiber has been down since early hours of the 9th October. To date we have not been able to get anyone to give us any information. We got one e-mail on the 14th saying a contractor will contact us in 24 hours. We are still waiting. They insist they tried to call us but I can assure you we did not receive a call. On the 15th I tried to contact Metrofibre but after holding for 30 minutes I eventually gave up. We have continually phoned but are having no luck in getting the problem resolved.

I'm not sure what more to do to get this resolved. Their service is absolutely disgusting.