CG
Chris G
1 reviews | Active since May 2023
30 May 2023, 10:14
Shocking service after being moved from Initio360
Absolutely shocking service. I have been trying to get my account information and line speed increased for over a week now. Support tickets just go unattended , when you email them you get one response and then never hear from anyone again.
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Replies (3)CG
Chris G's updateReviewer Update
30 May 2023, 10:48Initio360 has gone bankrupt. We have been moved from Initio360 to Metrofibre
CG
Chris G's update30 May 2023, 10:48
Reviewer Update
Initio360 has gone bankrupt. We have been moved from Initio360 to Metrofibre
MetroFibre Networx's replyOfficial
30 May 2023, 11:27Thank you for the response.
The above-mentioned is well noted and our management is working on it.
We will be contacting you telephonically during the day.
Pardon the inconvinience caused.
Kind regards,
Nthabi
The above-mentioned is well noted and our management is working on it.
We will be contacting you telephonically during the day.
Pardon the inconvinience caused.
Kind regards,
Nthabi
MetroFibre Networx's reply30 May 2023, 11:27
Official
Thank you for the response.
The above-mentioned is well noted and our management is working on it.
We will be contacting you telephonically during the day.
Pardon the inconvinience caused.
Kind regards,
Nthabi
The above-mentioned is well noted and our management is working on it.
We will be contacting you telephonically during the day.
Pardon the inconvinience caused.
Kind regards,
Nthabi
CG
Chris G's updateReviewer Update
30 May 2023, 12:41Your support people are not understanding the issue. There is no problem with the line, the problem is with the speed package. I app**** for a 250MBS package upgrade from 100MBS with initio360, this was not actioned . I need this package upgrade actioned.
CG
Chris G's update30 May 2023, 12:41
Reviewer Update
Your support people are not understanding the issue. There is no problem with the line, the problem is with the speed package. I app**** for a 250MBS package upgrade from 100MBS with initio360, this was not actioned . I need this package upgrade actioned.