Shocking service

Worst service ever! No fiber for 4 days. Called and nobody wants to help. Passed down from agent to agent, and the attitude just keeps getting worse. I asked for a technician to come and fix the problem at my home after 17:00, because we are at work and there is nobody at home during the day. The technician called and said they cant and can only can come on a Saturday at 08:30. I told him that we are at work and he proceeded to say: “tough, thats not my problem!” I asked for a manager to call me and nobody called. We are still without internet. My Wife is taking unpaid leave to be at home to sort this out! Let’s see if they show up. If they don't we will cancel our contract.