MJ
Megan J
1 reviews | Active since Dec 2010
08 Dec 2023, 19:33
Shocking network provider
Terrible service as usual? Loyal customer for years ,yet treated so badly. Shocking customer care , non existent ticket number. How do I cancel my contract?
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Replies (2)MJ
Megan J's updateReviewer Update
09 Dec 2023, 14:50A service provider where I need to provide my own service. Your consultants are just as useless as your service.
MJ
Megan J's update09 Dec 2023, 14:50
Reviewer Update
A service provider where I need to provide my own service. Your consultants are just as useless as your service.
MetroFibre Networx's replyOfficial
11 Dec 2023, 09:30Dear Megan
We appreciate your loyalty throughout the years, and it's disheartening to learn about the challenges you've encountered recently. Please accept our sincere apologies for any inconvenience caused, and rest assured that we are committed to addressing your concerns promptly.
Upon reviewing your feedback, we have raised a fault ticket (number 123219) with our Network Operations Center's management team for urgent attention and resolution. Our primary goal is to resolve your service difficulties and retain you as a valued customer.
However, we understand your frustrations, and if you still wish to proceed with the cancellation of your contract, we respect your decision. To initiate the cancellation process, kindly send an email to ***. Please include your account holder name, account reference number, and the reason for cancellation.
Our team will prioritize both the resolution of your service issues and the processing of your cancellation request. Your satisfaction is our top priority, and we are dedicated to making things right for you.
If you have any further questions or need immediate assistance, please feel free to reach out to us.
Thank you for your understanding and patience as we work towards a resolution.
Best Regards,
Marilize
We appreciate your loyalty throughout the years, and it's disheartening to learn about the challenges you've encountered recently. Please accept our sincere apologies for any inconvenience caused, and rest assured that we are committed to addressing your concerns promptly.
Upon reviewing your feedback, we have raised a fault ticket (number 123219) with our Network Operations Center's management team for urgent attention and resolution. Our primary goal is to resolve your service difficulties and retain you as a valued customer.
However, we understand your frustrations, and if you still wish to proceed with the cancellation of your contract, we respect your decision. To initiate the cancellation process, kindly send an email to ***. Please include your account holder name, account reference number, and the reason for cancellation.
Our team will prioritize both the resolution of your service issues and the processing of your cancellation request. Your satisfaction is our top priority, and we are dedicated to making things right for you.
If you have any further questions or need immediate assistance, please feel free to reach out to us.
Thank you for your understanding and patience as we work towards a resolution.
Best Regards,
Marilize
Best regards,
MetroFibre Networx's reply11 Dec 2023, 09:30
Official
Dear Megan
We appreciate your loyalty throughout the years, and it's disheartening to learn about the challenges you've encountered recently. Please accept our sincere apologies for any inconvenience caused, and rest assured that we are committed to addressing your concerns promptly.
Upon reviewing your feedback, we have raised a fault ticket (number 123219) with our Network Operations Center's management team for urgent attention and resolution. Our primary goal is to resolve your service difficulties and retain you as a valued customer.
However, we understand your frustrations, and if you still wish to proceed with the cancellation of your contract, we respect your decision. To initiate the cancellation process, kindly send an email to ***. Please include your account holder name, account reference number, and the reason for cancellation.
Our team will prioritize both the resolution of your service issues and the processing of your cancellation request. Your satisfaction is our top priority, and we are dedicated to making things right for you.
If you have any further questions or need immediate assistance, please feel free to reach out to us.
Thank you for your understanding and patience as we work towards a resolution.
Best Regards,
Marilize
We appreciate your loyalty throughout the years, and it's disheartening to learn about the challenges you've encountered recently. Please accept our sincere apologies for any inconvenience caused, and rest assured that we are committed to addressing your concerns promptly.
Upon reviewing your feedback, we have raised a fault ticket (number 123219) with our Network Operations Center's management team for urgent attention and resolution. Our primary goal is to resolve your service difficulties and retain you as a valued customer.
However, we understand your frustrations, and if you still wish to proceed with the cancellation of your contract, we respect your decision. To initiate the cancellation process, kindly send an email to ***. Please include your account holder name, account reference number, and the reason for cancellation.
Our team will prioritize both the resolution of your service issues and the processing of your cancellation request. Your satisfaction is our top priority, and we are dedicated to making things right for you.
If you have any further questions or need immediate assistance, please feel free to reach out to us.
Thank you for your understanding and patience as we work towards a resolution.
Best Regards,
Marilize
Best regards,