Shocking metrofibre customer service.

I have never in my life had so much trouble and struggles with a company as hi have with metrofibre. I left mweb because of bad service just to get even worse from metrofibre. From a simple plan change all went to a ball of **** after that. The consultant captured my details wrong after all was already on the system and I was left paying for it. After all that I was now put on the wrong plan again and just gets billed for a package I did not sign up for. And all metrofibre tells me it was escalated, it's been 2 months now and my stuff is still not sorted and has been escalated 3 times. If I could I would not even give them one star. And all the empty promises of we will contact you right back and no one ever does. I am now done with metrofibre.