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Marie M
1 reviews | Active since Jun 2018
22 Jan 2026, 09:30
Shocking lack of service from Metrofibre
Shocking lack of service from Metrofibre. Don't use them. I have tried and tried to get hold of their technical department because my connection is so slow. Over 20 emails and four calls and they are just not interested in helping unless I apy one of
Shocking service from Metrofibre. Don't use them. They send computer generated replies to emails and their technical department do not answer their phone. Twenty plus emails later and they want to charge me for their slow connection. Really poor service
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Replies (1)
MetroFibre Networx's replyOfficial
22 Jan 2026, 09:41Thank you, Marie, for bringing your concerns to our attention and for taking the time to share your experience. We acknowledge the challenges you’ve encountered with your connection and the difficulties in reaching our Technical team.
Your feedback has been noted, and we are actively working with the relevant teams to investigate the issues you’ve raised. We will be in touch to provide further feedback and guidance on next steps as soon as updates are available.
Thank you for your patience while we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are actively working with the relevant teams to investigate the issues you’ve raised. We will be in touch to provide further feedback and guidance on next steps as soon as updates are available.
Thank you for your patience while we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Jan 2026, 09:41
Official
Thank you, Marie, for bringing your concerns to our attention and for taking the time to share your experience. We acknowledge the challenges you’ve encountered with your connection and the difficulties in reaching our Technical team.
Your feedback has been noted, and we are actively working with the relevant teams to investigate the issues you’ve raised. We will be in touch to provide further feedback and guidance on next steps as soon as updates are available.
Thank you for your patience while we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are actively working with the relevant teams to investigate the issues you’ve raised. We will be in touch to provide further feedback and guidance on next steps as soon as updates are available.
Thank you for your patience while we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations