Shocking Internet Provider
Our internet is continuously down, I have been trying to get help the entire morning. They do not answer the phone, push you to social media from one platform to another. Buyer beware
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
27 Mar 2025, 12:13Dear Belinda,
Thank you for reaching out and for bringing your concerns to our attention. I also appreciate you taking the time to speak with me and discuss the issues you’re experiencing.
Please know that we are actively investigating the cause of your connection issues and will ensure the matter is addressed and resolved as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. I also appreciate you taking the time to speak with me and discuss the issues you’re experiencing.
Please know that we are actively investigating the cause of your connection issues and will ensure the matter is addressed and resolved as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply27 Mar 2025, 12:13
Official
Dear Belinda,
Thank you for reaching out and for bringing your concerns to our attention. I also appreciate you taking the time to speak with me and discuss the issues you’re experiencing.
Please know that we are actively investigating the cause of your connection issues and will ensure the matter is addressed and resolved as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. I also appreciate you taking the time to speak with me and discuss the issues you’re experiencing.
Please know that we are actively investigating the cause of your connection issues and will ensure the matter is addressed and resolved as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
's updateReviewer Update
28 Mar 2025, 12:46Dear Marlize
What is going on with the support, we have been done for 3 days, no one answers your support line, your whatsapp line is useless, no one answers on the facebook messenger. This is frustrating and ineffective. We are a paying customer that suffers internet outages every week for half the week. The latest is that Vumatel is getting the blame. Metrofibre needs to manage the relationship and feedback not to mention the service to PAYING CUSTOMERS! If this is not resolved TODAY, we are happy to go elsewhere to a company that values paying customers with effective working Support Channels!|
What is going on with the support, we have been done for 3 days, no one answers your support line, your whatsapp line is useless, no one answers on the facebook messenger. This is frustrating and ineffective. We are a paying customer that suffers internet outages every week for half the week. The latest is that Vumatel is getting the blame. Metrofibre needs to manage the relationship and feedback not to mention the service to PAYING CUSTOMERS! If this is not resolved TODAY, we are happy to go elsewhere to a company that values paying customers with effective working Support Channels!|
's update28 Mar 2025, 12:46
Reviewer Update
Dear Marlize
What is going on with the support, we have been done for 3 days, no one answers your support line, your whatsapp line is useless, no one answers on the facebook messenger. This is frustrating and ineffective. We are a paying customer that suffers internet outages every week for half the week. The latest is that Vumatel is getting the blame. Metrofibre needs to manage the relationship and feedback not to mention the service to PAYING CUSTOMERS! If this is not resolved TODAY, we are happy to go elsewhere to a company that values paying customers with effective working Support Channels!|
What is going on with the support, we have been done for 3 days, no one answers your support line, your whatsapp line is useless, no one answers on the facebook messenger. This is frustrating and ineffective. We are a paying customer that suffers internet outages every week for half the week. The latest is that Vumatel is getting the blame. Metrofibre needs to manage the relationship and feedback not to mention the service to PAYING CUSTOMERS! If this is not resolved TODAY, we are happy to go elsewhere to a company that values paying customers with effective working Support Channels!|
MetroFibre Networx's replyOfficial
28 Mar 2025, 13:19Dear Belinda
As per the latest feedback from the Fibre Network Operator (FNO), we have been informed that repairs have been temporarily put on hold due to safety reasons.Please rest assured that we are actively following up on the matter to ensure you are kept informed and that your service is restored as soon as possible.
We appreciate your patience and will provide further updates as soon as we receive them.
Best regards,
Marilize
MetroFibre Complaints & Escalations
As per the latest feedback from the Fibre Network Operator (FNO), we have been informed that repairs have been temporarily put on hold due to safety reasons.Please rest assured that we are actively following up on the matter to ensure you are kept informed and that your service is restored as soon as possible.
We appreciate your patience and will provide further updates as soon as we receive them.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply28 Mar 2025, 13:19
Official
Dear Belinda
As per the latest feedback from the Fibre Network Operator (FNO), we have been informed that repairs have been temporarily put on hold due to safety reasons.Please rest assured that we are actively following up on the matter to ensure you are kept informed and that your service is restored as soon as possible.
We appreciate your patience and will provide further updates as soon as we receive them.
Best regards,
Marilize
MetroFibre Complaints & Escalations
As per the latest feedback from the Fibre Network Operator (FNO), we have been informed that repairs have been temporarily put on hold due to safety reasons.Please rest assured that we are actively following up on the matter to ensure you are kept informed and that your service is restored as soon as possible.
We appreciate your patience and will provide further updates as soon as we receive them.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,