Shocking Customer Service & Technical Support

We have had technical issues with our internet connection since Thursday,29 March 2018. We phoned Cell C for support on Thursday night but they said we must phone back on Saturday morning (Friday was a public holiday). We logged a call (ref no: 005560) on Saturday, 31 March. We have called back every single day since then (except Sunday) to request assistance. Cell C always assures me that Metrofibre's maintence will call me back. To date, I have heard NOTHING from Metrofibre. Its been almost 2 weeks, and I estimate that I have spent nearly 4 hours on calls to try and sort this out.

I am really shocked by this level of service. I wouldn't recommend Metrofibre to anyone - non-existent customer service and technical support. Very disappointed.