Sheer incompetence

Truly one of the worst experiences ever. I’ve been without internet for 4 days and I’ve been calling Metrofibre everyday, if I’m lucky they pick up but most of the time I’m on hold for more than 10 min. They keep on telling me a technician is coming to fix the issue but no one has come out. I work from home and I’ve wasted 4 business days of paid time dealing with this company. Im so frustrated I could cry.