TT
Trey T
1 reviews | Active since Nov 2023
27 Aug 2025, 12:44
Services off for no reason
My services have been discontinued again for absolutely no reason . This is ftwr they did the same thing a few weeks ago. I don't blame them , I blame myself for ever utilising metrofibre because this is not a once off thing but has happened numerous times. Imagine working from home and having such an unreliable service provider . I'm so tired, please anyone recommend any other service provider
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MetroFibre Networx's replyOfficial
27 Aug 2025, 12:48Dear Trey Tee
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience caused by unexpected service interruptions, especially when reliability is essential for working from home. Your concerns are valid, and we are currently investigating the cause of the latest service disruption on your account.
Please be assured that we are treating this with urgency and will engage the relevant technical teams to ensure stability is restored and maintained. We recognise that consistency matters, and it is our goal to provide a service that meets those expectations.
We will provide an update as soon as more information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience caused by unexpected service interruptions, especially when reliability is essential for working from home. Your concerns are valid, and we are currently investigating the cause of the latest service disruption on your account.
Please be assured that we are treating this with urgency and will engage the relevant technical teams to ensure stability is restored and maintained. We recognise that consistency matters, and it is our goal to provide a service that meets those expectations.
We will provide an update as soon as more information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Aug 2025, 12:48
Official
Dear Trey Tee
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience caused by unexpected service interruptions, especially when reliability is essential for working from home. Your concerns are valid, and we are currently investigating the cause of the latest service disruption on your account.
Please be assured that we are treating this with urgency and will engage the relevant technical teams to ensure stability is restored and maintained. We recognise that consistency matters, and it is our goal to provide a service that meets those expectations.
We will provide an update as soon as more information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience caused by unexpected service interruptions, especially when reliability is essential for working from home. Your concerns are valid, and we are currently investigating the cause of the latest service disruption on your account.
Please be assured that we are treating this with urgency and will engage the relevant technical teams to ensure stability is restored and maintained. We recognise that consistency matters, and it is our goal to provide a service that meets those expectations.
We will provide an update as soon as more information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations