ZM
Zwivhuya M
1 reviews | Active since Nov 2024
11 Nov 2024, 19:14
Service Suspension Despite Consistent Payments
I've been a Metro Fibre customer, always paying my bills on time and even in advance as required. However, my service was recently suspended without any valid reason, despite my latest payment being made in October. This unexpected disruption has caused serious inconvenience, impacting my work and daily needs.
I've tried reaching out to resolve this issue, but so far, there has been no progress. I’m very disappointed with the customer service response and hope that Metro Fibre can address this swiftly and restore my connection. This experience has been frustrating, and I would appreciate better communication and service for loyal, paying customers.
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MetroFibre Networx's replyOfficial
11 Nov 2024, 19:41Dear Zwivhuya
Thank you for bringing your experience to our attention, and we sincerely appreciate your patience as we work to resolve this matter. We understand how vital your connection is, especially given your record as a loyal and prompt-paying customer.
Upon further review, we can confirm that your service has not been suspended by our Finance team. Instead, it appears to be affected by a physical fibre fault, which has already been logged with our Maintenance team for urgent attention under fault ticket number 484734.
Our team is actively working on resolving this issue, and we thank you for your cooperation and understanding as we work to restore your connection as soon as possible. In the meantime, please feel free to respond to your existing fault ticket 484734 via email or, should you have any additional concerns, reach out to us at ***.
We appreciate your continued patience and commitment to MetroFibre, and we’re committed to restoring your service promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your experience to our attention, and we sincerely appreciate your patience as we work to resolve this matter. We understand how vital your connection is, especially given your record as a loyal and prompt-paying customer.
Upon further review, we can confirm that your service has not been suspended by our Finance team. Instead, it appears to be affected by a physical fibre fault, which has already been logged with our Maintenance team for urgent attention under fault ticket number 484734.
Our team is actively working on resolving this issue, and we thank you for your cooperation and understanding as we work to restore your connection as soon as possible. In the meantime, please feel free to respond to your existing fault ticket 484734 via email or, should you have any additional concerns, reach out to us at ***.
We appreciate your continued patience and commitment to MetroFibre, and we’re committed to restoring your service promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Nov 2024, 19:41
Official
Dear Zwivhuya
Thank you for bringing your experience to our attention, and we sincerely appreciate your patience as we work to resolve this matter. We understand how vital your connection is, especially given your record as a loyal and prompt-paying customer.
Upon further review, we can confirm that your service has not been suspended by our Finance team. Instead, it appears to be affected by a physical fibre fault, which has already been logged with our Maintenance team for urgent attention under fault ticket number 484734.
Our team is actively working on resolving this issue, and we thank you for your cooperation and understanding as we work to restore your connection as soon as possible. In the meantime, please feel free to respond to your existing fault ticket 484734 via email or, should you have any additional concerns, reach out to us at ***.
We appreciate your continued patience and commitment to MetroFibre, and we’re committed to restoring your service promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your experience to our attention, and we sincerely appreciate your patience as we work to resolve this matter. We understand how vital your connection is, especially given your record as a loyal and prompt-paying customer.
Upon further review, we can confirm that your service has not been suspended by our Finance team. Instead, it appears to be affected by a physical fibre fault, which has already been logged with our Maintenance team for urgent attention under fault ticket number 484734.
Our team is actively working on resolving this issue, and we thank you for your cooperation and understanding as we work to restore your connection as soon as possible. In the meantime, please feel free to respond to your existing fault ticket 484734 via email or, should you have any additional concerns, reach out to us at ***.
We appreciate your continued patience and commitment to MetroFibre, and we’re committed to restoring your service promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations