IM
Itumeleng M
1 reviews | Active since Dec 2023
13 May 2026, 18:51
Service refund
Am happy service for one of my accounts has been cancelled but nothing is being said for the past 3weeks regarding the money I paid for the cancelled service. I want my refund or rather they must credit it to my active service at my other address for the following month. I have opened numerous cases and they resolve them without any assistance
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Replies (1)
MetroFibre Networx's replyOfficial
13 May 2026, 19:32Dear Itumeleng
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration experienced.
Please note that we have requested our Finance Department to assist with your request as a matter of urgency. The team will investigate and provide you with feedback regarding your refund or account credit.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration experienced.
Please note that we have requested our Finance Department to assist with your request as a matter of urgency. The team will investigate and provide you with feedback regarding your refund or account credit.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 May 2026, 19:32
Official
Dear Itumeleng
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration experienced.
Please note that we have requested our Finance Department to assist with your request as a matter of urgency. The team will investigate and provide you with feedback regarding your refund or account credit.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration experienced.
Please note that we have requested our Finance Department to assist with your request as a matter of urgency. The team will investigate and provide you with feedback regarding your refund or account credit.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations