SERVICE PROVIDER WITH NO SERVICE PROVIDED

After many years of using metro fibres wifi service i informed them in July 2023 that i will be changing my address. They sent me a change of address form which i completed and sent back. On 1 September 2023 whilst moving into my new home, i called Metro fibre to ask when the technician will be coming to install the new router only to be directed to another department which requested proof of address, copy of ID and change of address form. After 2 days i heard nothing. I called once again and was shunted from department to department all requesting the same thing. Then i spoke to Xaviar, the inly one who wanted to sort out my problem only to be told that Metro fibre does not have coverage at my new address and that telkom has coverage. So i went to Telkom in Fourways mall and opened an account. On the same day i received a call from Metro fibre saying that they indeed to have through Vumatel. So i cancelled the telkom account thinking that this will be sorted out on the day only to be told that the previous tenants still have an open line there. And so we started from the beginning with Bruce where we started from the beginning and reopened the account again. 100's of emails later i decided that enough was enough and completely cancelled my order with Metro Fibre. I reopened my account with Telkom