Service outage for over 24 hours

Since 21/10/2024 our internet connection has been very slow with many dips and our internet connection would be dead for a few hours and MetroFibre technician would come and we would be up again, I have been a very patient client with MetroFibre I have been completely down with no network connection since Wednesday 23/10/2024 and today is Friday 25/10/2024. Every time you call in you will get the same answer that there has been an outage and the technician are working on the issue and when you ask what the issue is they will tell you the technician are tracing the issue, they have been tracing the issue for two days with no estimated turn around time as to when the issue will be resolved, in the mean time you are unable to work, you are with out entertainment because everyone streams everything in today’s modern world and this is not the first bad review and unfortunately we are stuck with MetroFibre because they are our infrastructure provider, but at the end of the month they always want full payment for bad services, with MetroFibre a year will never end with out interruption never and you will spend more in airtime than what you pay for their service trying to get answers as to when your service will be up so you can continue with your life and the joke about MetroFibre they expect you to have backup internet service, why would anyone pay for two service providers just incase and they also want to communicate with you feedback via email and WhatsApp while you called them to communicate the fact that you have no internet connection, make it make sense. The only nice thing about MetroFibre is that their call center advisors are very friendly but when your network connection has been down for over 28 hours you want solutions more than a friendly call center advisor, I would like to leave a nice review about MetroFibre but that is hard when you can not go a year with out issues.