FB
FREDDY B
1 reviews | Active since Jan 2026
20 Jan 2026, 08:48
SERVICE LEVELS
Good Morning,
Metrofibre is the worst fibre business in the country, there accounts and service levels are zero and I don't believe that they even have a bookeeper. They never answer calls and when they do they cut you off before even getting through to a department. Warning to those who wish to use their servicesm think twice.
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Replies (1)
MetroFibre Networx's replyOfficial
20 Jan 2026, 09:52Thank you, Freddy, for sharing your billing concerns and for taking the time to provide feedback on your experience. We acknowledge the seriousness of the issues you’ve raised regarding account handling and communication.
Your feedback has been noted, and we are currently working with our Finance team to review the matter and ensure it is addressed and resolved without any further delay. We will remain engaged on this and provide feedback as soon as updates are available.
Thank you for bringing this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are currently working with our Finance team to review the matter and ensure it is addressed and resolved without any further delay. We will remain engaged on this and provide feedback as soon as updates are available.
Thank you for bringing this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Jan 2026, 09:52
Official
Thank you, Freddy, for sharing your billing concerns and for taking the time to provide feedback on your experience. We acknowledge the seriousness of the issues you’ve raised regarding account handling and communication.
Your feedback has been noted, and we are currently working with our Finance team to review the matter and ensure it is addressed and resolved without any further delay. We will remain engaged on this and provide feedback as soon as updates are available.
Thank you for bringing this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are currently working with our Finance team to review the matter and ensure it is addressed and resolved without any further delay. We will remain engaged on this and provide feedback as soon as updates are available.
Thank you for bringing this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations