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Luke R

1 reviews | Active since Jun 2017

07 Jan 2026, 08:39

Service level

Good Morning

I sent an email on Monday around 7:15am and a follow-up email to that email yesterday around 8am and still have not gotten any feedback, its been 48 hours now.

Could I please get a response via email ASAP.

0
Replies (3)
MetroFibre Networx
MetroFibre Networx's reply07 Jan 2026, 08:52
Official
Dear Luke,

Thank you for reaching out and for bringing your concerns to our attention. We appreciate your patience as we work to investigate and address the matter.

Please be assured that we are actively looking into your query and will be in touch via email with feedback as soon as updates become available.

Best regards,
Marilize
MetroFibre Complaints & Escalations
LR
Luke R's update07 Jan 2026, 15:36
Reviewer Update
I called and got through and then the agent cut me off. Am I being denied service?
MetroFibre Networx
MetroFibre Networx's reply07 Jan 2026, 15:53
Official
Dear Luke,

Please be advised that your request has been raised with our Retentions team, and we are working to ensure that a member of the team contacts you promptly to address and resolve the matter.

Thank you for your patience and cooperation as we work to assist you.

Best regards,
Marilize
MetroFibre Complaints & Escalations