Service is appalling!

Pathetic service with zero response. I found fibre cheaper through another company and we decided to cancel our service through metro fibre. We put through an email around the 20th of November, thinking that we would probably have to give a months’ notice. This was not an issue, and we were more than happy to pay another month so that we would have internet for the month of December and we could start with the new service provider in the new year. On the last day of the month and after numerous emails to their cancellations department, info department, sales department, we got zero response. We therefore decided to pay the subscription amount for December to ensure that we still had internet and that there wouldn’t be any financial issues and metro fibre disconnecting us randomly. Metro fibre even responded to our email for the payment thanking us for making the payment. Magically on the 3rd of December, we receive a response from the cancellations department stating that they have received our cancellation request and that it has been processed successfully and immediately our fibre went down. Since then, we have been emailing daily to every email address you can possibly find on the net for metro fibre asking for some kind of response as I would like to be refunded. We paid for the month of December, they acknowledge that our payment is for the service in advance, but you get zero response from any department. Every day we have tried calling, all you get is that your call is important to them and that you’re 42nd in the queue, then after 30 minutes of holding and getting close to being next in line for someone to take your call, they cut you and say they can no longer keep you on hold and that you need to leave your number for them to call you back. What a joke, I have done this numerous times with no call back. I honestly trust the adverts saying that there are hot single moms in my area looking to hook up more than I trust anything metro fibre has to say. This is of the worst service I have received in years. They are quick to take your money, quick to end their service with you, but no one could be bothered to respond to you. The company is surely large enough to employ more people to get the job done. I would appreciate some sort of response on this.