PO
Pieter O
1 reviews | Active since Jan 2023
06 May 2025, 07:38
Service is a JOKE
Call logged on the 4th for speed issue. Received ticket number and that is where all has ended. No response whatsoever, bad bad bad support. They are a joke and have no idea what customer service is. If you are thinking of moving to this network, think again. And this is after they send emails of price increase. What a joke
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MetroFibre Networx's replyOfficial
06 May 2025, 09:39Dear Pieter
Thank you for reaching out to us.
Please be assured that your concern has been escalated to our dedicated WiFi/LAN department. We have requested an urgent investigation into your line and asked them to provide prompt assistance. We are actively following up on your behalf and will keep you updated with any developments as they happen.
Your feedback has been noted and shared with the relevant teams to help us improve.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us.
Please be assured that your concern has been escalated to our dedicated WiFi/LAN department. We have requested an urgent investigation into your line and asked them to provide prompt assistance. We are actively following up on your behalf and will keep you updated with any developments as they happen.
Your feedback has been noted and shared with the relevant teams to help us improve.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 May 2025, 09:39
Official
Dear Pieter
Thank you for reaching out to us.
Please be assured that your concern has been escalated to our dedicated WiFi/LAN department. We have requested an urgent investigation into your line and asked them to provide prompt assistance. We are actively following up on your behalf and will keep you updated with any developments as they happen.
Your feedback has been noted and shared with the relevant teams to help us improve.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us.
Please be assured that your concern has been escalated to our dedicated WiFi/LAN department. We have requested an urgent investigation into your line and asked them to provide prompt assistance. We are actively following up on your behalf and will keep you updated with any developments as they happen.
Your feedback has been noted and shared with the relevant teams to help us improve.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations