********** service from Metro Fibre

I am writing this out of sheer frustration after being left for a full week without an active fibre connection. The technical failure is bad enough but the treatment I have received from MetroFibre staff is completely unacceptable. When calling in, the receptionist transferred me straight to their so called useless AI assistant without even asking what my issue was. On the rare occasions I actually got through to a human agent, they pretended they couldn’t hear me. I could clearly hear their background noise but they feigned a bad line, promised to call me back yet never did. Emails are ignored, calls go unanswered and my line remains completely dead. I pay for a reliable service, not to be dismissed and ignored by frontline staff. I’m appalled and disappointed by Metro Fibre service!! I’ve also seen other many complaints from other customers.