Hellopeter
Share Your Experience
DT
Deborah T

1 reviews | Active since Mar 2023

30 Jan 2026, 13:06

Service failure and lack of support

I am extremely disappointed with the level of service I have received from MetroFibre.

I have been without a working connection for over a week, and despite logging multiple tickets, no maintenance team has come out to assess or resolve the issue. I have been sent from pillar to post with no clear communication or accountability regarding my case.

I entered into this service under the impression that it was directly with Vodacom, only to later discover that Vodacom is merely a broker. This has added to my frustration, as I am now stuck with a non-functional service.

All my home systems rely on smart technology, and this prolonged outage has severely disrupted my daily activities. At this point, I regret doing business with your company.

0
Replies (2)
MetroFibre Networx
MetroFibre Networx's reply31 Jan 2026, 08:28
Official
Hi Deborah

Thank you for taking the time to share your feedback.

We note your concerns regarding the prolonged service interruption and the challenges you’ve experienced in getting the matter resolved. Extended downtime and unclear communication are understandably frustrating, particularly where connectivity supports essential home systems.

MetroFibre provides the fibre infrastructure, while your ISP manages the service and customer account. That said, we take network-related issues seriously and would like to review whether the matter has been escalated correctly to maintenance.

Please send us a private message with your service address and preferred contact details so we can investigate and ensure the appropriate follow-up is in place.

Kind regards
Phindile Msokwini
Complaints & Escalations Team
MetroFibre Networx
DT
Deborah T's update02 Feb 2026, 10:49
Reviewer Update
I am extremely dissatisfied with your respond of no action

I have followed up multiple times regarding my query and have yet to receive a response. Despite repeated requests, I have not been put through to a manager or anyone able to adequately address my issue. I have now been waiting for over a week with no feedback.

At this point, I am requesting one of the following as a matter of urgency:


  • Direct contact details for a technical support representative or manager who can resolve this matter, or
  • A clear timeline for when my issue will be addressed
  • Details of the technician too