Service Excellence Experience

I have to say I have had only good experiences with the service from the Company. Although my initial installation process was booked for 3 weeks after my order, they arrived on the date and time arranged. So I cannot complain. Just recently my line had a fault, I reported it at 9:30, at 12:10 I received a call from the technician who assist me before 1pm. He even had to wait a while before I arrived home. The little black box was faulty, it was replaced free of charge. I received an email, sms and direct call from the company to make sure the line was restore with no further issues. I cannot ask for anything more over and above this from a service provider.