AB
Ayanda B
1 reviews | Active since Jan 2026
15 Jan 2026, 14:12
Service down and not attended to.
I am utterly disappointed with the lack of service I am not receiving from Metro Fibre. My WIFI has been down since the 13th of Jan. I have called, emailed and sent WhatsApp messages only to get auto replies. 3 days of not being able to work due to this and for services I have paid for. The lack of customer services is very appalling.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
15 Jan 2026, 14:43Dear Ayanda
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We would like to advise that your query has been escalated within our Maintenance department, and they have been requested to assist urgently, as we acknowledge and fully understand the impact this has had on your ability to work.
Please be assured that we are actively following up internally and will continue to monitor your query until full resolution has been achieved. The Maintenance team has been requested to prioritise your case and make contact with you as soon as possible.
Thank you for your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We would like to advise that your query has been escalated within our Maintenance department, and they have been requested to assist urgently, as we acknowledge and fully understand the impact this has had on your ability to work.
Please be assured that we are actively following up internally and will continue to monitor your query until full resolution has been achieved. The Maintenance team has been requested to prioritise your case and make contact with you as soon as possible.
Thank you for your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Jan 2026, 14:43
Official
Dear Ayanda
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We would like to advise that your query has been escalated within our Maintenance department, and they have been requested to assist urgently, as we acknowledge and fully understand the impact this has had on your ability to work.
Please be assured that we are actively following up internally and will continue to monitor your query until full resolution has been achieved. The Maintenance team has been requested to prioritise your case and make contact with you as soon as possible.
Thank you for your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We would like to advise that your query has been escalated within our Maintenance department, and they have been requested to assist urgently, as we acknowledge and fully understand the impact this has had on your ability to work.
Please be assured that we are actively following up internally and will continue to monitor your query until full resolution has been achieved. The Maintenance team has been requested to prioritise your case and make contact with you as soon as possible.
Thank you for your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
AB
Ayanda B's updateReviewer Update
15 Jan 2026, 15:33Dear Siboniso
Thank you for your email. However, I was told the same thing on Tuesday—two days ago—and the issue still has not been resolved. I would appreciate if someone could call me back ASAP to provide a concrete update and timeline for the resolution.
Thank you,
Ayanda
Thank you for your email. However, I was told the same thing on Tuesday—two days ago—and the issue still has not been resolved. I would appreciate if someone could call me back ASAP to provide a concrete update and timeline for the resolution.
Thank you,
Ayanda
AB
Ayanda B's update15 Jan 2026, 15:33
Reviewer Update
Dear Siboniso
Thank you for your email. However, I was told the same thing on Tuesday—two days ago—and the issue still has not been resolved. I would appreciate if someone could call me back ASAP to provide a concrete update and timeline for the resolution.
Thank you,
Ayanda
Thank you for your email. However, I was told the same thing on Tuesday—two days ago—and the issue still has not been resolved. I would appreciate if someone could call me back ASAP to provide a concrete update and timeline for the resolution.
Thank you,
Ayanda
AB
Ayanda B's updateReviewer Update
16 Jan 2026, 11:19Issue has now been resolved successfully.
Thank you.
Thank you.
AB
Ayanda B's update16 Jan 2026, 11:19
Reviewer Update
Issue has now been resolved successfully.
Thank you.
Thank you.
MetroFibre Networx's replyOfficial
16 Jan 2026, 11:34Dear Ayanda
Thank you for letting us know.
Thank you for letting us know.
MetroFibre Networx's reply16 Jan 2026, 11:34
Official
Dear Ayanda
Thank you for letting us know.
Thank you for letting us know.