FM
Fanele M
1 reviews | Active since Aug 2012
05 Aug 2025, 16:28
Service Department with no customer service!
Metrofibre Go has a customer service department that cannot be reached by phone, they give you an email address and they take 48 hours to respond to queries. Emails are sent 16:11 and the so-called customer centre closes at 17:00. Horrible customer service!
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Replies (1)
MetroFibre Networx's replyOfficial
05 Aug 2025, 17:15Dear Fanele
Thank you for bringing this to our attention. We understand the frustration and inconvenience caused by the difficulty in reaching our customer service team.
Please note that we have escalated your query to the MetroGo department and requested that they contact you directly to assist with your concerns as a matter of urgency.
We value your feedback and will monitor your query closely to ensure it is resolved promptly. Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We understand the frustration and inconvenience caused by the difficulty in reaching our customer service team.
Please note that we have escalated your query to the MetroGo department and requested that they contact you directly to assist with your concerns as a matter of urgency.
We value your feedback and will monitor your query closely to ensure it is resolved promptly. Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Aug 2025, 17:15
Official
Dear Fanele
Thank you for bringing this to our attention. We understand the frustration and inconvenience caused by the difficulty in reaching our customer service team.
Please note that we have escalated your query to the MetroGo department and requested that they contact you directly to assist with your concerns as a matter of urgency.
We value your feedback and will monitor your query closely to ensure it is resolved promptly. Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We understand the frustration and inconvenience caused by the difficulty in reaching our customer service team.
Please note that we have escalated your query to the MetroGo department and requested that they contact you directly to assist with your concerns as a matter of urgency.
We value your feedback and will monitor your query closely to ensure it is resolved promptly. Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations