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Trey T
1 reviews | Active since Nov 2023
13 Aug 2025, 20:56
Service cut off
Wifi has been switched off out of nowhere. I'm not happy . Don't recommend
Helpful (0)
Replies (16)0
Replies (16)
MetroFibre Networx's replyOfficial
13 Aug 2025, 20:58Dear Trey Tee
Thank you for reaching out to us.
We understand how unexpected service interruptions can be incredibly frustrating, and we’d like to assist in getting you reconnected as quickly as possible.
Our team is currently looking into the matter to determine the cause of the disconnection. investigate this further and provide accurate feedback.
We’re committed to resolving this issue and restoring your service promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out to us.
We understand how unexpected service interruptions can be incredibly frustrating, and we’d like to assist in getting you reconnected as quickly as possible.
Our team is currently looking into the matter to determine the cause of the disconnection. investigate this further and provide accurate feedback.
We’re committed to resolving this issue and restoring your service promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Aug 2025, 20:58
Official
Dear Trey Tee
Thank you for reaching out to us.
We understand how unexpected service interruptions can be incredibly frustrating, and we’d like to assist in getting you reconnected as quickly as possible.
Our team is currently looking into the matter to determine the cause of the disconnection. investigate this further and provide accurate feedback.
We’re committed to resolving this issue and restoring your service promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out to us.
We understand how unexpected service interruptions can be incredibly frustrating, and we’d like to assist in getting you reconnected as quickly as possible.
Our team is currently looking into the matter to determine the cause of the disconnection. investigate this further and provide accurate feedback.
We’re committed to resolving this issue and restoring your service promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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Trey T's updateReviewer Update
13 Aug 2025, 22:57Hours later nothing has been done. This is the worst service provider ever and I do not recommend to anyone . A huge inconvenience
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Trey T's update13 Aug 2025, 22:57
Reviewer Update
Hours later nothing has been done. This is the worst service provider ever and I do not recommend to anyone . A huge inconvenience
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Trey T's updateReviewer Update
14 Aug 2025, 05:1724 HOURS LATER STILL DISCONNECTED. A TERRIBLE SERVICE PROVIDER , MISLEADING AND THEY DONT RESPOND ON CALLS OR EMAILS. FOR PEACE SAKE STAY AWAY OR YOUR MONEY WILL BE TAKEN FOR NOTHING
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Trey T's update14 Aug 2025, 05:17
Reviewer Update
24 HOURS LATER STILL DISCONNECTED. A TERRIBLE SERVICE PROVIDER , MISLEADING AND THEY DONT RESPOND ON CALLS OR EMAILS. FOR PEACE SAKE STAY AWAY OR YOUR MONEY WILL BE TAKEN FOR NOTHING
MetroFibre Networx's replyOfficial
14 Aug 2025, 07:29Dear Trey,
Thank you for your continued engagement.
We have raised the fault with our Maintenance team for investigation and resolution. We appreciate your patience while we work on this matter and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued engagement.
We have raised the fault with our Maintenance team for investigation and resolution. We appreciate your patience while we work on this matter and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Aug 2025, 07:29
Official
Dear Trey,
Thank you for your continued engagement.
We have raised the fault with our Maintenance team for investigation and resolution. We appreciate your patience while we work on this matter and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued engagement.
We have raised the fault with our Maintenance team for investigation and resolution. We appreciate your patience while we work on this matter and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
TT
Trey T's updateReviewer Update
14 Aug 2025, 10:05Metrofibre is the worst service provider . I work from home and can't function because they decided to switch my service off for over 24 hours now . This is the worst service provider ever! Oh how I regret
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Trey T's update14 Aug 2025, 10:05
Reviewer Update
Metrofibre is the worst service provider . I work from home and can't function because they decided to switch my service off for over 24 hours now . This is the worst service provider ever! Oh how I regret
MetroFibre Networx's replyOfficial
14 Aug 2025, 10:24Dear Trey
We are writing to inform you about an outage currently affecting clients in your area.
Our engineers are working diligently to restore services as soon as possible.
Thank you for your understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We are writing to inform you about an outage currently affecting clients in your area.
Our engineers are working diligently to restore services as soon as possible.
Thank you for your understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Aug 2025, 10:24
Official
Dear Trey
We are writing to inform you about an outage currently affecting clients in your area.
Our engineers are working diligently to restore services as soon as possible.
Thank you for your understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We are writing to inform you about an outage currently affecting clients in your area.
Our engineers are working diligently to restore services as soon as possible.
Thank you for your understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
TT
Trey T's updateReviewer Update
14 Aug 2025, 10:30This is a message that you sent last night and yet nothing has been done to restore services.but you take full amount yet fail to deliver
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Trey T's update14 Aug 2025, 10:30
Reviewer Update
This is a message that you sent last night and yet nothing has been done to restore services.but you take full amount yet fail to deliver
MetroFibre Networx's replyOfficial
14 Aug 2025, 10:34Dear Trey
Our technicians are still on site working to resolve the outage.
We will advise once we have an ETR.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our technicians are still on site working to resolve the outage.
We will advise once we have an ETR.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Aug 2025, 10:34
Official
Dear Trey
Our technicians are still on site working to resolve the outage.
We will advise once we have an ETR.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our technicians are still on site working to resolve the outage.
We will advise once we have an ETR.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
TT
Trey T's updateReviewer Update
14 Aug 2025, 11:33It's almost midday still you have forced me to purchase data ontop of paying for service . Metrofibre is the worst
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Trey T's update14 Aug 2025, 11:33
Reviewer Update
It's almost midday still you have forced me to purchase data ontop of paying for service . Metrofibre is the worst
MetroFibre Networx's replyOfficial
14 Aug 2025, 11:44Dear Trey,
We wish to advise that your service remains affected by an area outage in Kenilworth, Johannesburg South. Our technicians are working to ensure services are restored as soon as possible.
We sincerely thank you for your patience and cooperation as we work to get you back online.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We wish to advise that your service remains affected by an area outage in Kenilworth, Johannesburg South. Our technicians are working to ensure services are restored as soon as possible.
We sincerely thank you for your patience and cooperation as we work to get you back online.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Aug 2025, 11:44
Official
Dear Trey,
We wish to advise that your service remains affected by an area outage in Kenilworth, Johannesburg South. Our technicians are working to ensure services are restored as soon as possible.
We sincerely thank you for your patience and cooperation as we work to get you back online.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We wish to advise that your service remains affected by an area outage in Kenilworth, Johannesburg South. Our technicians are working to ensure services are restored as soon as possible.
We sincerely thank you for your patience and cooperation as we work to get you back online.
Best regards,
Marilize
MetroFibre Complaints & Escalations
TT
Trey T's updateReviewer Update
14 Aug 2025, 14:07Almost 48 hours later still disconnected. Metrofibre must obviously close shop because what is the meaning of such incompetence
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Trey T's update14 Aug 2025, 14:07
Reviewer Update
Almost 48 hours later still disconnected. Metrofibre must obviously close shop because what is the meaning of such incompetence
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Trey T's updateReviewer Update
14 Aug 2025, 15:05WORST SERVICE PROVIDER
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Trey T's update14 Aug 2025, 15:05
Reviewer Update
WORST SERVICE PROVIDER
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Trey T's updateReviewer Update
14 Aug 2025, 16:12No SERVICE FOR 48 HOURS . THEY DONT CARE AT ALL . VERY ***********. I DONT RECOMMEND
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Trey T's update14 Aug 2025, 16:12
Reviewer Update
No SERVICE FOR 48 HOURS . THEY DONT CARE AT ALL . VERY ***********. I DONT RECOMMEND
MetroFibre Networx's replyOfficial
14 Aug 2025, 16:21Dear Trey
We are writing to inform you about an outage currently affecting clients in your area.
Our engineers are working diligently to restore services as soon as possible.
Thank you for your understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
We are writing to inform you about an outage currently affecting clients in your area.
Our engineers are working diligently to restore services as soon as possible.
Thank you for your understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Aug 2025, 16:21
Official
Dear Trey
We are writing to inform you about an outage currently affecting clients in your area.
Our engineers are working diligently to restore services as soon as possible.
Thank you for your understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
We are writing to inform you about an outage currently affecting clients in your area.
Our engineers are working diligently to restore services as soon as possible.
Thank you for your understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
TT
Trey T's updateReviewer Update
14 Aug 2025, 16:23Oh what's that i see an excuse you sent last night . Im so sick of this
TT
Trey T's update14 Aug 2025, 16:23
Reviewer Update
Oh what's that i see an excuse you sent last night . Im so sick of this
MetroFibre Networx's replyOfficial
15 Aug 2025, 11:00Good Day
The outage has been resolved and the services have been restored.
We thank you for your patience while our technicians worked on resolving the outage.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The outage has been resolved and the services have been restored.
We thank you for your patience while our technicians worked on resolving the outage.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Aug 2025, 11:00
Official
Good Day
The outage has been resolved and the services have been restored.
We thank you for your patience while our technicians worked on resolving the outage.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The outage has been resolved and the services have been restored.
We thank you for your patience while our technicians worked on resolving the outage.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations