Service complaint

Absolutely disgusting service. I've been waiting 3 months for a technician to install my fibre. Laid various complaints, phoned a countless number of times...and still nothing. I've even signed up for a new package and I still can't get someone to install my fibre, which I paid for. 3 months...this is revolting sevice. I've tried going through Afrihost, laid several complaints, called you directly just to have the phone put down on me. I've even started new package with Web Africa. What horrible customer service.