HL
Hennah L
1 reviews | Active since Mar 2016
17 Sept 2024, 10:37
Service bills
Mikrofibre is my network supplyer. They kee sending me bills of R3391 for being in"arrears". Since June this year I have sent pop five times to their email addresses, but time and again they discontinue my service (all due to their neglegence and poor bookkeeping). This matter is now pending for 4 months and they seem to be unable to rectify the bill, even with all the proof of payments. I am past frustration. I talked to five people each one with their own story but yet the matter is pending. Extremely poor client service.
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Replies (2)HL
Hennah L's updateReviewer Update
17 Sept 2024, 10:40Wrong name: Metrofibre
HL
Hennah L's update17 Sept 2024, 10:40
Reviewer Update
Wrong name: Metrofibre
MetroFibre Networx's replyOfficial
17 Sept 2024, 12:04Dear Hannah
Thank you for bringing your concerns to our attention.
We regret that your experience was less than satisfactory. Your input is essential in our pursuit of delivering exceptional service. We’re currently taking steps to address the incorrect billing and would love to keep you updated on the changes.”
We sincerely apologize for the billing difficulties you have faced and for any inconvenience caused by the delays in addressing this matter.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue. f you have any further questions or concerns, please don’t hesitate to reach out via email using ticket #415934.
Kind Regards
Phindile
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We regret that your experience was less than satisfactory. Your input is essential in our pursuit of delivering exceptional service. We’re currently taking steps to address the incorrect billing and would love to keep you updated on the changes.”
We sincerely apologize for the billing difficulties you have faced and for any inconvenience caused by the delays in addressing this matter.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue. f you have any further questions or concerns, please don’t hesitate to reach out via email using ticket #415934.
Kind Regards
Phindile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Sept 2024, 12:04
Official
Dear Hannah
Thank you for bringing your concerns to our attention.
We regret that your experience was less than satisfactory. Your input is essential in our pursuit of delivering exceptional service. We’re currently taking steps to address the incorrect billing and would love to keep you updated on the changes.”
We sincerely apologize for the billing difficulties you have faced and for any inconvenience caused by the delays in addressing this matter.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue. f you have any further questions or concerns, please don’t hesitate to reach out via email using ticket #415934.
Kind Regards
Phindile
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We regret that your experience was less than satisfactory. Your input is essential in our pursuit of delivering exceptional service. We’re currently taking steps to address the incorrect billing and would love to keep you updated on the changes.”
We sincerely apologize for the billing difficulties you have faced and for any inconvenience caused by the delays in addressing this matter.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue. f you have any further questions or concerns, please don’t hesitate to reach out via email using ticket #415934.
Kind Regards
Phindile
MetroFibre Complaints and Escalations