SERVICE AND BROADBAND OFF DESPITE PAYMENT MADE

Been spending money purchasing data for all of yesterday and this morning as I work from home and stream for my TV needs, I pay Metrofire for unlimited and uncapped connection to fibre but I have reported numerously, wasted money on airtime calling them the whole of yesterday but all I have is a reference number 83796 and nothing else. I want my money back spent on Fibre and calls to them or at least an explanation of why my broadband and service is off and why I should use my own money paying for data and calling you when I have uncapped service with you.