SERVICE ALWAYS DOWN, NO HELP

This is the poorest service from any kind of provider, I have ever received. Ever. My frustration is beyond anything I can express on this platform

I have only had MetroFibre now for a total of THREE WEEKS. And I've already been without WiFi, TWICE, for 4days at a time.

The first time the router was installed, the technician KNEW that it had a problem and that there was no service but he didn't bother to Inform me about it, nor advised me on what my next steps should be. I had to discover it to my dismay, and then contact MetroFibre myself because it was not his department.

I had to contact them every day, atleast 3 times a day, for THREE DAYS before they could tell me that they're still GOING to schedule a technician to come see it

It was resolved and now I'm again without WiFi for 4 days. I've contacted them every day multiple times a day. Emails are never responded to, technicians are supposed to get in contact with me but they NEVER DO, Nobody at the call center can ever actually help me or give me an answer and the turnaround times are ridiculous.

They keep quoting RIDICULOUS SLA's , and telling me how it's protocol. I HAVE SPENT OVER R800 this WEEK, on personal data costs with all the receipts to prove it. This would have gotten me Fibre for a whole month usually.

I'm still, by the way, sitting without WiFi and no promise of when it will be resolved despite several attempts to contact them

PLEASE, DEAR DISCERNING CONSUMER. DONT EVER GO WITH METROFIBRE. Don't play yourself like that