SERVICE ACTIVATION DELAY

Dear Trey,

Thank you for bringing your concerns to our attention.

We sincerely apologize for the connectivity issues you've experienced and for any inconvenience caused by the delays in addressing this matter. Please note that we have attempted to reach you but were unable to make contact.

At MetroFibre, our customers are at the heart of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are actively working to resolve your connectivity issues and improve your experience.

We will keep you updated on our progress and are dedicated to resolving this as swiftly as possible. In the meantime, if you have any further questions or concerns, please feel free to reach out via email regarding fault ticket 407656.

Thank you for your patience and understanding.

Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations