AN
Alicia N
1 reviews | Active since Feb 2025
22 Feb 2025, 07:00
*********** service
If it was possible to rate a business zero stars I would. I have been paying for my wifi for a year now, but almost every month, the wifi stops working. This week we haven't had wifi for the past five days now. I work from home so you can only imagine my frustration. They said they are looking into the issue but it's been a week, and every month, you guys don't know what's going on. I will not be recommending your services to anyone.
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MetroFibre Networx's replyOfficial
23 Feb 2025, 07:12Dear Alicia Ngwenya
Thank you for sharing your concerns with us. We sincerely apologize for the frustration you have experienced. We understand how important a reliable connection is, especially when working from home.
We’ve searched through all of our systems, but unfortunately, we were unable to locate your profile. To assist you further, could you kindly forward your registered details, including your full name, surname, ID number, registered email address, and physical address? This will help us investigate the issue more effectively and provide you with the support you deserve.
We would have loved to assist you sooner, but without the correct details, it has been difficult for us to resolve the matter promptly. Once we have your information, we will prioritize finding a solution for you.
Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your concerns with us. We sincerely apologize for the frustration you have experienced. We understand how important a reliable connection is, especially when working from home.
We’ve searched through all of our systems, but unfortunately, we were unable to locate your profile. To assist you further, could you kindly forward your registered details, including your full name, surname, ID number, registered email address, and physical address? This will help us investigate the issue more effectively and provide you with the support you deserve.
We would have loved to assist you sooner, but without the correct details, it has been difficult for us to resolve the matter promptly. Once we have your information, we will prioritize finding a solution for you.
Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Feb 2025, 07:12
Official
Dear Alicia Ngwenya
Thank you for sharing your concerns with us. We sincerely apologize for the frustration you have experienced. We understand how important a reliable connection is, especially when working from home.
We’ve searched through all of our systems, but unfortunately, we were unable to locate your profile. To assist you further, could you kindly forward your registered details, including your full name, surname, ID number, registered email address, and physical address? This will help us investigate the issue more effectively and provide you with the support you deserve.
We would have loved to assist you sooner, but without the correct details, it has been difficult for us to resolve the matter promptly. Once we have your information, we will prioritize finding a solution for you.
Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your concerns with us. We sincerely apologize for the frustration you have experienced. We understand how important a reliable connection is, especially when working from home.
We’ve searched through all of our systems, but unfortunately, we were unable to locate your profile. To assist you further, could you kindly forward your registered details, including your full name, surname, ID number, registered email address, and physical address? This will help us investigate the issue more effectively and provide you with the support you deserve.
We would have loved to assist you sooner, but without the correct details, it has been difficult for us to resolve the matter promptly. Once we have your information, we will prioritize finding a solution for you.
Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations