JK
Justin K
1 reviews | Active since Apr 2021
14 Mar 2025, 18:39
********** service
I have no network since 11/03 today is the 14th and still not resolved. I have been in contact with the call center daily without resolution. I have been given a reference number 645634 advising a technician will come out to date nothing. The service is ********** to say the least.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
14 Mar 2025, 18:54Dear Justin,
Thank you for bringing your concerns to our attention. We understand the importance of a stable connection and appreciate your patience.
Please be assured that we have addressed this matter with the relevant management team and will continue to follow up to ensure it is resolved promptly. We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the importance of a stable connection and appreciate your patience.
Please be assured that we have addressed this matter with the relevant management team and will continue to follow up to ensure it is resolved promptly. We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Mar 2025, 18:54
Official
Dear Justin,
Thank you for bringing your concerns to our attention. We understand the importance of a stable connection and appreciate your patience.
Please be assured that we have addressed this matter with the relevant management team and will continue to follow up to ensure it is resolved promptly. We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the importance of a stable connection and appreciate your patience.
Please be assured that we have addressed this matter with the relevant management team and will continue to follow up to ensure it is resolved promptly. We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
JK
Justin K's updateReviewer Update
16 Mar 2025, 19:24Good day
In response to the above, it is now the 16/03 and I have not received a single message or call from your team regarding a resolution or update. It is now clear that you have no intention of assisting me, If this issuue is not attended to ASAP provide me with your cancelation process.
In response to the above, it is now the 16/03 and I have not received a single message or call from your team regarding a resolution or update. It is now clear that you have no intention of assisting me, If this issuue is not attended to ASAP provide me with your cancelation process.
JK
Justin K's update16 Mar 2025, 19:24
Reviewer Update
Good day
In response to the above, it is now the 16/03 and I have not received a single message or call from your team regarding a resolution or update. It is now clear that you have no intention of assisting me, If this issuue is not attended to ASAP provide me with your cancelation process.
In response to the above, it is now the 16/03 and I have not received a single message or call from your team regarding a resolution or update. It is now clear that you have no intention of assisting me, If this issuue is not attended to ASAP provide me with your cancelation process.
MetroFibre Networx's replyOfficial
17 Mar 2025, 09:04Thank you for your message. We have escalated your concern to the relevant department for further attention. Please be assured that we are working to resolve this issue as quickly as possible.
I understand your frustration, and we are actively following up to ensure the matter is addressed promptly. We will keep you updated on any progress or developments
MetroFibre Networx's reply17 Mar 2025, 09:04
Official
Thank you for your message. We have escalated your concern to the relevant department for further attention. Please be assured that we are working to resolve this issue as quickly as possible.
I understand your frustration, and we are actively following up to ensure the matter is addressed promptly. We will keep you updated on any progress or developments