1 reviews | Active since Apr 2025
Service
Do not use this internet service provider! Worst service ever...we have notified webafrica on the 8th of March we moving to a new home and schedule a day for month end for new installation,we are on the 12th of april. So metrofibre have been notified but they keep on saying 48 to 60 hrs for a technician to help us. Everytime when we get close to the 48hr period they say another 48hr waiting period. They keep on extending the time. So if you reading this,bear in mind my payment is always upto date for the past 2½years how exactly is it that we dont matter.....not only us but many many people in south africa. Lift up your socks and do something about it! You can mail me and i will give you information from as there. This kind of service is the worst!
Thank you for taking the time to share your experience. We completely understand your frustration, especially given your long-standing commitment and timely payments over the past 2½ years.
We acknowledge the inconvenience caused by the delays in your installation process and the repeated turnaround times you've been given. This is certainly not the level of service we aim to provide, and your feedback highlights a matter that requires urgent attention.
Please be assured that we are escalating this issue to the relevant department for immediate review and action. One of our team members will be in touch with you directly to follow up and ensure the matter is addressed as quickly as possible.
We truly value your loyalty and will work to resolve this for you as a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We completely understand your frustration, especially given your long-standing commitment and timely payments over the past 2½ years.
We acknowledge the inconvenience caused by the delays in your installation process and the repeated turnaround times you've been given. This is certainly not the level of service we aim to provide, and your feedback highlights a matter that requires urgent attention.
Please be assured that we are escalating this issue to the relevant department for immediate review and action. One of our team members will be in touch with you directly to follow up and ensure the matter is addressed as quickly as possible.
We truly value your loyalty and will work to resolve this for you as a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations