AN
Ayabuya N
1 reviews | Active since Jun 2013
06 Jun 2026, 21:57
********** service!!!!!!
After not having Internet for two days all I want is an immediate cancellation so I can go to a price that knows how to do thier job but they are holding me hostage. I'M PAYING HERE SO YOU STAY AWAY FROM THEM ****MERS!!!!
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
07 Jun 2026, 08:02Dear Ayabuya
Thank you for your email.
We understand your frustration regarding the service interruption and the impact this has had on you.
Should you wish to proceed with the cancellation of your service, kindly note that this email does not serve as a formal cancellation request. Cancellation requests must be submitted directly to ***, where the dedicated team will be able to assist you with the required process.
While we understand that you are unhappy with your current experience, the cancellation request must be sent to the correct department to ensure it is actioned accordingly.
Once your email has been submitted to the Cancellations Team, they will assist with the necessary steps and provide feedback.
Kind regards,Sibonisile Sithole
MetroFibre Complaints & Escalations
Thank you for your email.
We understand your frustration regarding the service interruption and the impact this has had on you.
Should you wish to proceed with the cancellation of your service, kindly note that this email does not serve as a formal cancellation request. Cancellation requests must be submitted directly to ***, where the dedicated team will be able to assist you with the required process.
While we understand that you are unhappy with your current experience, the cancellation request must be sent to the correct department to ensure it is actioned accordingly.
Once your email has been submitted to the Cancellations Team, they will assist with the necessary steps and provide feedback.
Kind regards,Sibonisile Sithole
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Jun 2026, 08:02
Official
Dear Ayabuya
Thank you for your email.
We understand your frustration regarding the service interruption and the impact this has had on you.
Should you wish to proceed with the cancellation of your service, kindly note that this email does not serve as a formal cancellation request. Cancellation requests must be submitted directly to ***, where the dedicated team will be able to assist you with the required process.
While we understand that you are unhappy with your current experience, the cancellation request must be sent to the correct department to ensure it is actioned accordingly.
Once your email has been submitted to the Cancellations Team, they will assist with the necessary steps and provide feedback.
Kind regards,Sibonisile Sithole
MetroFibre Complaints & Escalations
Thank you for your email.
We understand your frustration regarding the service interruption and the impact this has had on you.
Should you wish to proceed with the cancellation of your service, kindly note that this email does not serve as a formal cancellation request. Cancellation requests must be submitted directly to ***, where the dedicated team will be able to assist you with the required process.
While we understand that you are unhappy with your current experience, the cancellation request must be sent to the correct department to ensure it is actioned accordingly.
Once your email has been submitted to the Cancellations Team, they will assist with the necessary steps and provide feedback.
Kind regards,Sibonisile Sithole
MetroFibre Complaints & Escalations
AN
Ayabuya N's updateReviewer Update
09 Jun 2026, 08:28How many times should the cancellation request email be sent?
AN
Ayabuya N's update09 Jun 2026, 08:28
Reviewer Update
How many times should the cancellation request email be sent?
MetroFibre Networx's replyOfficial
09 Jun 2026, 08:47Should you wish to proceed with the cancellation of your service, kindly note that this email does not serve as a formal cancellation request. Cancellation requests must be submitted directly to ***, where the dedicated team will be able to assist you with the required process.
MetroFibre Networx's reply09 Jun 2026, 08:47
Official
Should you wish to proceed with the cancellation of your service, kindly note that this email does not serve as a formal cancellation request. Cancellation requests must be submitted directly to ***, where the dedicated team will be able to assist you with the required process.
AN
Ayabuya N's updateReviewer Update
09 Jun 2026, 09:51I have sent an email to the cancellations team on Friday 5th June 16:56. Should I resend it again ?
AN
Ayabuya N's update09 Jun 2026, 09:51
Reviewer Update
I have sent an email to the cancellations team on Friday 5th June 16:56. Should I resend it again ?