JF
Jonathan F
1 reviews | Active since Oct 2017
30 Nov 2023, 09:34
Service
Their lines went down on Monday. We had to call them and was told the is a problem. Today is Thursday and still no internet connection. This is not the first time. Have never had such poor customer service. I will never recommend their company.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
30 Nov 2023, 11:09Dear Jonathan
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
MetroFibre Networx's reply30 Nov 2023, 11:09
Official
Dear Jonathan
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize