LF
Latasha F
1 reviews | Active since Mar 2022
20 Feb 2023, 14:12
Seriously frustrating
Had an awful experience getting fibre installed. Booked multiple appointments with no one showing up and no notification of this, therefore wasting my time. Today someone final showed up for the appointment. A team of four but only 2 seem to being doing work while the other 2 lounge around and have a fat chat. Additionally, this appointment has already taken 2 hrs and they are still busy...
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
20 Feb 2023, 14:47Good Day Latasha
Thank you for bringing this to our attention.
We do apologise for the poor service you have experienced and the inconvenience that this has caused you.
Kindly let us know once they are done and we will check on our side as well.
Kind Regards,
Siboniso
Metrofibre
Thank you for bringing this to our attention.
We do apologise for the poor service you have experienced and the inconvenience that this has caused you.
Kindly let us know once they are done and we will check on our side as well.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply20 Feb 2023, 14:47
Official
Good Day Latasha
Thank you for bringing this to our attention.
We do apologise for the poor service you have experienced and the inconvenience that this has caused you.
Kindly let us know once they are done and we will check on our side as well.
Kind Regards,
Siboniso
Metrofibre
Thank you for bringing this to our attention.
We do apologise for the poor service you have experienced and the inconvenience that this has caused you.
Kindly let us know once they are done and we will check on our side as well.
Kind Regards,
Siboniso
Metrofibre
LF
Latasha F's updateReviewer Update
20 Feb 2023, 15:12They finished about 20mins ago
LF
Latasha F's update20 Feb 2023, 15:12
Reviewer Update
They finished about 20mins ago
MetroFibre Networx's replyOfficial
20 Feb 2023, 15:22Good Day Latasha
Thank you for letting us know.
I have sent you an e-mail requesting the S/N on the device as well as images of the device so that we can assist with the activation of the ONT.
Once the ONT is activated, kindly contact your service provider, who will then assist with the activation of their router.
Kind Regards,
Siboniso
Metrofibre
Thank you for letting us know.
I have sent you an e-mail requesting the S/N on the device as well as images of the device so that we can assist with the activation of the ONT.
Once the ONT is activated, kindly contact your service provider, who will then assist with the activation of their router.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply20 Feb 2023, 15:22
Official
Good Day Latasha
Thank you for letting us know.
I have sent you an e-mail requesting the S/N on the device as well as images of the device so that we can assist with the activation of the ONT.
Once the ONT is activated, kindly contact your service provider, who will then assist with the activation of their router.
Kind Regards,
Siboniso
Metrofibre
Thank you for letting us know.
I have sent you an e-mail requesting the S/N on the device as well as images of the device so that we can assist with the activation of the ONT.
Once the ONT is activated, kindly contact your service provider, who will then assist with the activation of their router.
Kind Regards,
Siboniso
Metrofibre