WM
Walter M
1 reviews | Active since Dec 2013
30 Nov 2024, 12:23
Seamless on boarding, special NOT presented to me.
I just joined Metrofibre recently and I just wanted to complement them for the ease of on boarding process. Everything was done via WhatsApp and before long I was called for the next day installation appointment. I am happy with the speed that I am getting now, real value for money.
The only thing I'm short of giving a 5 🌟 star is that I joined on the week that there was seemingly a Black Friday special and had that option been presented to me, it would have saved me about R239.00 a month.
I just joined on Wednesday and I was made aware of this today on Saturday, but I am told it is too late to review.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
01 Dec 2024, 09:42Dear Walter
Thank you so much for taking the time to share your positive experience with MetroFibre! We’re delighted to hear that your onboarding process was seamless and efficient, and we’re thrilled that you’re enjoying the speed and value of your new fibre connection. Your satisfaction is our top priority, and it’s wonderful to know that our team made your installation process hassle-free.
We also appreciate your feedback regarding the Black Friday promotion. While we’re glad you’ve found our service to be a great value, we completely understand your concern about missing out on the special offer. Unfortunately, promotional pricing is only available during the campaign period and for new orders placed within those dates. However, we’ve taken note of your feedback and will certainly review how we can better inform our clients about upcoming promotions in the future.
We truly value your support and are committed to delivering an excellent experience moving forward. Should you have any further questions or feedback, please don’t hesitate to reach out — we’re always happy to assist.
Welcome to the MetroFibre family, and we look forward to serving you!
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you so much for taking the time to share your positive experience with MetroFibre! We’re delighted to hear that your onboarding process was seamless and efficient, and we’re thrilled that you’re enjoying the speed and value of your new fibre connection. Your satisfaction is our top priority, and it’s wonderful to know that our team made your installation process hassle-free.
We also appreciate your feedback regarding the Black Friday promotion. While we’re glad you’ve found our service to be a great value, we completely understand your concern about missing out on the special offer. Unfortunately, promotional pricing is only available during the campaign period and for new orders placed within those dates. However, we’ve taken note of your feedback and will certainly review how we can better inform our clients about upcoming promotions in the future.
We truly value your support and are committed to delivering an excellent experience moving forward. Should you have any further questions or feedback, please don’t hesitate to reach out — we’re always happy to assist.
Welcome to the MetroFibre family, and we look forward to serving you!
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply01 Dec 2024, 09:42
Official
Dear Walter
Thank you so much for taking the time to share your positive experience with MetroFibre! We’re delighted to hear that your onboarding process was seamless and efficient, and we’re thrilled that you’re enjoying the speed and value of your new fibre connection. Your satisfaction is our top priority, and it’s wonderful to know that our team made your installation process hassle-free.
We also appreciate your feedback regarding the Black Friday promotion. While we’re glad you’ve found our service to be a great value, we completely understand your concern about missing out on the special offer. Unfortunately, promotional pricing is only available during the campaign period and for new orders placed within those dates. However, we’ve taken note of your feedback and will certainly review how we can better inform our clients about upcoming promotions in the future.
We truly value your support and are committed to delivering an excellent experience moving forward. Should you have any further questions or feedback, please don’t hesitate to reach out — we’re always happy to assist.
Welcome to the MetroFibre family, and we look forward to serving you!
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you so much for taking the time to share your positive experience with MetroFibre! We’re delighted to hear that your onboarding process was seamless and efficient, and we’re thrilled that you’re enjoying the speed and value of your new fibre connection. Your satisfaction is our top priority, and it’s wonderful to know that our team made your installation process hassle-free.
We also appreciate your feedback regarding the Black Friday promotion. While we’re glad you’ve found our service to be a great value, we completely understand your concern about missing out on the special offer. Unfortunately, promotional pricing is only available during the campaign period and for new orders placed within those dates. However, we’ve taken note of your feedback and will certainly review how we can better inform our clients about upcoming promotions in the future.
We truly value your support and are committed to delivering an excellent experience moving forward. Should you have any further questions or feedback, please don’t hesitate to reach out — we’re always happy to assist.
Welcome to the MetroFibre family, and we look forward to serving you!
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's replyOfficial
01 Dec 2024, 09:43Dear Walter Mashishi
Thank you for sharing your feedback, and we truly appreciate your kind words about the onboarding process and the service you've received so far. We're glad to hear that you're satisfied with the speed and overall value of your Metrofibre experience.
Thank you for sharing your feedback, and we truly appreciate your kind words about the onboarding process and the service you've received so far. We're glad to hear that you're satisfied with the speed and overall value of your Metrofibre experience.
We do sincerely apologize for not informing you about the Black Friday special during your sign-up. We understand how this oversight has caused frustration, especially since it would have saved you a significant amount on your monthly bill. Regrettably, as you've been informed, special promotions are typically time-sensitive, and we are unable to apply the offer retroactively.
However, we truly value your business, and we would like to ensure that we continue to provide you with the best service possible moving forward. If there's anything else we can assist you with, or if you'd like to discuss your account further, please don't hesitate to reach out.
Once again, thank you for your understanding, and we look forward to continuing to serve you.
Kind Regards
Sibonisile
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply01 Dec 2024, 09:43
Official
Dear Walter Mashishi
Thank you for sharing your feedback, and we truly appreciate your kind words about the onboarding process and the service you've received so far. We're glad to hear that you're satisfied with the speed and overall value of your Metrofibre experience.
Thank you for sharing your feedback, and we truly appreciate your kind words about the onboarding process and the service you've received so far. We're glad to hear that you're satisfied with the speed and overall value of your Metrofibre experience.
We do sincerely apologize for not informing you about the Black Friday special during your sign-up. We understand how this oversight has caused frustration, especially since it would have saved you a significant amount on your monthly bill. Regrettably, as you've been informed, special promotions are typically time-sensitive, and we are unable to apply the offer retroactively.
However, we truly value your business, and we would like to ensure that we continue to provide you with the best service possible moving forward. If there's anything else we can assist you with, or if you'd like to discuss your account further, please don't hesitate to reach out.
Once again, thank you for your understanding, and we look forward to continuing to serve you.
Kind Regards
Sibonisile
Sibonisile
MetroFibre Complaints and Escalations
WM
Walter M's updateReviewer Update
01 Dec 2024, 12:28Good day Sibonisile and Marilize
Thank you both for your responses, however, I believe I was within your Black Friday special promotion as stated on your website "Limited time only. Promotional price valid until 6 December 2024."
Walter
Thank you both for your responses, however, I believe I was within your Black Friday special promotion as stated on your website "Limited time only. Promotional price valid until 6 December 2024."
Walter
WM
Walter M's update01 Dec 2024, 12:28
Reviewer Update
Good day Sibonisile and Marilize
Thank you both for your responses, however, I believe I was within your Black Friday special promotion as stated on your website "Limited time only. Promotional price valid until 6 December 2024."
Walter
Thank you both for your responses, however, I believe I was within your Black Friday special promotion as stated on your website "Limited time only. Promotional price valid until 6 December 2024."
Walter
MetroFibre Networx's replyOfficial
01 Dec 2024, 18:10 We apologize for the inconvenience.
MetroFibre Networx's reply01 Dec 2024, 18:10
Official
We apologize for the inconvenience.