TL
T L
1 reviews | Active since Oct 2019
04 Mar 2023, 17:49
**** , **** show
I have been without internet for the past 4 days , they keep promising that their technicians are working on resolving this **** show ,but instead of resolving , they keep feeding me with lies .. The last consultant I spoke to said my ticket has no feedback or anything , yesterday one of the consultants promised that the fibre will be restored in the afternoon but no we are still without fibre .. Will they reimburse me for all data I have been buying also the airtime I’ve spent calling their untruthful consultants ???
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Replies (4)0
Replies (4)TL
T L's updateReviewer Update
04 Mar 2023, 17:52Ticket number 26320
TL
T L's update04 Mar 2023, 17:52
Reviewer Update
Ticket number 26320
MetroFibre Networx's replyOfficial
04 Mar 2023, 21:07Good evening,
We apologize for the inconvenience you have experienced.
Your feedback is crucial in helping us continuously improve and provide the best possible service.
As discussed, we will give you a call in the morning to discuss this matter further.
Kind Regards
Clarisa
Metrofibre
We apologize for the inconvenience you have experienced.
Your feedback is crucial in helping us continuously improve and provide the best possible service.
As discussed, we will give you a call in the morning to discuss this matter further.
Kind Regards
Clarisa
Metrofibre
Best regards,
MetroFibre Networx's reply04 Mar 2023, 21:07
Official
Good evening,
We apologize for the inconvenience you have experienced.
Your feedback is crucial in helping us continuously improve and provide the best possible service.
As discussed, we will give you a call in the morning to discuss this matter further.
Kind Regards
Clarisa
Metrofibre
We apologize for the inconvenience you have experienced.
Your feedback is crucial in helping us continuously improve and provide the best possible service.
As discussed, we will give you a call in the morning to discuss this matter further.
Kind Regards
Clarisa
Metrofibre
Best regards,
TL
T L's updateReviewer Update
05 Mar 2023, 17:02Hi Clarissa
I am still waiting on your call , you said you will call me in the morning and still nothing from you !! This is unacceptable , I am really tired of your lies , you and your team lie a lot !!! 263280 Is the ticket number that I’m waiting feedback on
I am still waiting on your call , you said you will call me in the morning and still nothing from you !! This is unacceptable , I am really tired of your lies , you and your team lie a lot !!! 263280 Is the ticket number that I’m waiting feedback on
TL
T L's update05 Mar 2023, 17:02
Reviewer Update
Hi Clarissa
I am still waiting on your call , you said you will call me in the morning and still nothing from you !! This is unacceptable , I am really tired of your lies , you and your team lie a lot !!! 263280 Is the ticket number that I’m waiting feedback on
I am still waiting on your call , you said you will call me in the morning and still nothing from you !! This is unacceptable , I am really tired of your lies , you and your team lie a lot !!! 263280 Is the ticket number that I’m waiting feedback on
MetroFibre Networx's replyOfficial
05 Mar 2023, 21:30Good evening Thandokuhle,
I sincerely apologize for not getting to the call this morning.
Kindly note that I will contact you at 08:00 tomorrow morning as loadshedding will not influence our troubleshooting.
Kind Regards
Clarisa
Metrofibre
I sincerely apologize for not getting to the call this morning.
Kindly note that I will contact you at 08:00 tomorrow morning as loadshedding will not influence our troubleshooting.
Kind Regards
Clarisa
Metrofibre
Best regards,
MetroFibre Networx's reply05 Mar 2023, 21:30
Official
Good evening Thandokuhle,
I sincerely apologize for not getting to the call this morning.
Kindly note that I will contact you at 08:00 tomorrow morning as loadshedding will not influence our troubleshooting.
Kind Regards
Clarisa
Metrofibre
I sincerely apologize for not getting to the call this morning.
Kindly note that I will contact you at 08:00 tomorrow morning as loadshedding will not influence our troubleshooting.
Kind Regards
Clarisa
Metrofibre
Best regards,